Computershare Canada · 15 hours ago
Site Support Senior Technician
751 Kasota Avenue, Minneapolis, MN, 55414, US
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $99K/yrComputershare Canada is a global leader in financial administration, seeking a Site Support Senior Technician to join their team. In this role, you will provide extensive support on IT services, diagnose and resolve complex technical issues, and mentor other team members while ensuring effective communication with stakeholders.
Financial Services
Responsibilities
Acting as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations
Providing wide-range technical support and solve problems to make technology straightforward for clients
Maintaining clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels
Training and mentoring other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning
Supporting and guiding the Global Tech Support Team to help members grow and develop their skills
Leading by example, championing best practice throughout the team and others, and stay up to date with new technologies
Providing physical support on site carrying ensuring excellent workspace environments
Qualification
Required
Meticulous attention to detail
Strong communication and written skills
Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory
Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs
Proficiency in managing technical engineers, planning and prioritising workloads, and turning data into actionable insights
Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365
Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation
Excellent communication skills and stakeholder management up to c-level executives
Availability to travel to other sites as required
Benefits
Paid parental leave
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Short and long-term disability benefits, life insurance and supplemental life insurance.
Company
Computershare Canada
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase