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Deskside Support Technician jobs in United States
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ITR Group · 18 hours ago

Deskside Support Technician

positionTwin Cities Area
timeContract
remoteOnsite
seniorityEntry, Mid Level
money$30/hr - $50/hr
date1+ years exp
ITR Group is seeking a Deskside Support Technician for a long-term contract to provide onsite technical support in the Twin Cities metro area. The role involves working closely with clients to address technical issues, perform device deployments, and ensure reliable system operation while collaborating with a national tech team.
ConsultingBig DataInformation TechnologyAnalyticsBusiness IntelligenceManagement Consulting
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Senior ManagementbadNo H1Bnote
Hiring Manager
Stephanie Adams
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Responsibilities

Serve as the primary onsite IT contact, addressing client needs and adjusting priorities as required
Perform new device deployments, user provisioning, and day-to-day deskside support
Troubleshoot and resolve hardware, software, network, and peripheral issues
Act as an escalation point for Level I technicians
Install, configure, test, and maintain operating systems, applications, and hardware
Research, test, and apply software patches, fixes, and updates
Monitor system performance and ensure reliable operation
Communicate technical information clearly to non-technical users
Train users and team members on systems, software, and interfaces
Document work and communicate project updates with clients and internal teams
Attend client visits, maintenance reviews, and team meetings as required

Qualification

Technical troubleshootingCustomer serviceNetworking fundamentalsMicrosoft 365Active DirectoryPatch managementRMM toolsTicketing systemsWindows experienceMacOS experiencePrinter supportPeripheral supportCommunication skillsProblem-solving skillsTime management

Required

US Citizen or GC holder
1–3 years of experience in Information Technology
Strong customer service, communication, and problem-solving skills
Excellent time management and ability to handle changing priorities
Working knowledge of networking fundamentals (VLANs, TCP/IP, routing, Wi-Fi, switching)
Experience with Microsoft 365 (Office, Intune, Entra ID) and Active Directory
Experience with patch management, RMM tools, and ticketing systems (e.g., Autotask, ConnectWise)
Intermediate experience with Windows, macOS, workstations, printers, and peripherals
Ability to support 24/7 operations as needed
Reliable transportation to and from client sites

Benefits

Medical
Dental
401(k)

Company

ITR Group

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ITR Group offers enterprise project management, business intelligence, analytics, data warehousing, and app development services.
dateFounded in 1997
location
Saint Paul, Minnesota, USA
people-size51-200 employees
web-link
http://itrgroup.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Todd Montpetit
CEO/Founder
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Company data provided by crunchbase