Steelcase · 1 day ago
Customer Experience Project Manager – Operations
Grand Rapids, MI
Full-time
Hybrid
Mid LevelSteelcase is a global design and thought leader in the world of work, and they are seeking a Customer Experience Project Manager to lead high-visibility, complex customer projects. This role involves coordinating across various teams to ensure alignment and successful execution while advocating for customer needs and driving process improvements.
RetailHome ServicesManufacturingFurniture
Responsibilities
Leading high‑visibility, complex customer projects by coordinating across Sales, Dealers, Operations, and cross‑functional partners to ensure alignment and successful execution
Managing open items, next steps, and key deliverables while balancing strategic initiatives with real‑time issue resolution
Advocating for both customers and internal partners by elevating needs, clarifying expectations, and ensuring strong communication across teams
Driving cross‑functional problem‑solving to address delivery, installation, and quality issues, while identifying long‑term process improvements
Facilitating project meetings, tracking progress, and maintaining accountability across internal and external stakeholders
Supporting operational alignment by connecting insights between customer needs and operational realities
Contributing to continuous improvements within Premier Experience processes through curiosity, learning agility, and proactive problem‑solving
Qualification
Required
Relevant project or program management experience
Strong customer service and relationship‑management skills
Ability to lead through collaboration and cross-functional partnership
Skilled at managing competing priorities in fast‑moving environments
Preferred
Bachelor's degree preferred but not required
Experience from manufacturing, supply chain, engineering, consulting, dealership operations, marketing, or sales
Strong communication, advocacy, and customer‑facing skills
Ability to learn quickly and adapt in changing environments
Comfort navigating large, cross‑functional organizations
Experience and Familiarity with tools like Tableau and Smartsheet
Knowledge of project management practices
Ability to build trust and influence in a matrixed environment
Benefits
Competitive wages and benefits
Flexible hybrid work schedule
Continuous learning opportunities
Culture of inclusion
Company
Steelcase
Steelcase is the global company that manufactures furniture, interior architecture, and technology products and services.
Founded in 1912
10001+ employees
H1B Sponsorship
Steelcase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (10)
2022 (8)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-08-04Acquired
1998-02-18IPO
Leadership Team
Gale Moutrey
Global VP | Brand Experience + Workplace Innovation
Robert Krestakos
VP Global Operations
Recent News
Company data provided by crunchbase