Infojini Inc · 14 hours ago
Application Support Engineer
United States
Contract
Remote
Senior Level, Lead/Staff
8+ years expInfojini Inc is seeking a highly skilled Senior Support Engineer to join their team and work alongside experienced leaders on the Business Diversity Software implementation. The role involves providing technical expertise, troubleshooting, and support throughout the project lifecycle, ensuring successful technology delivery and reliability.
Information Technology
Responsibilities
Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance
Analyze and resolve complex technical issues that may arise during development, testing, and deployment
Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions
Document technical processes and procedures
Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks
Provide ongoing technical support to the development team and stakeholders
Design and implement a comprehensive solution leveraging both custom development and COTS solutions as appropriate
Be hands-on as needed writing code, configuring COTS solutions, creating architecture diagrams, building automation pipelines, building integrations, submitting technical requests such as build of materials, firewall rule changes, security changes, etc
Ensure adherence to legal, technological, and operational standards throughout the project
Troubleshoot complex technical issues and ensure system stability
Collaborate effectively with stakeholders (business and technical) to define project goals, scope, and potential risks
Work closely with department's Cyber Command unit to ensure security compliance throughout the development lifecycle
Qualification
Required
Bachelor's degree in computer science or a related field
Minimum of 8 years of experience in software development, technical architecture, and technical leadership
Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW)
Hands-on experience using at least one major programming language (Java, Python, C#, C++, JavaScript, Go)
Strong understanding of Cloud-based architecture, with hands-on experience using Azure, or AWS
Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred)
Strong analytical, troubleshooting, and problem-solving skills
Strong understanding and hands-on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA)
Demonstrated experience build automated build pipelines
Excellent verbal and written communication skills
Ability to build and maintain effective working relationships with all stakeholders
Strong interpersonal skills
Ability to plan, organize, and manage multiple projects simultaneously
Ability to work independently and as part of a team
Preferred
Demonstrated experience in analyzing and interpreting policies and procedures
Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements
Solid attention to detail
Strong conflict resolution and negotiation skills
Knowledge of B2GNOW software or like solution
Company
Infojini Inc
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises.
501-1000 employees
H1B Sponsorship
Infojini Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (11)
2022 (5)
2021 (10)
2020 (21)
Funding
Current Stage
Late StageRecent News
Baltimore Business Journal
2023-11-04
Company data provided by crunchbase