HVJ Associates® · 7 hours ago
IT Support Specialist
Houston, TX
Full-time
Onsite
Mid Level
3+ years expHVJ Associates® is seeking an IT Support Specialist to enhance system reliability and employee productivity by resolving technical issues efficiently. This role involves providing reliable technical support across various environments, ensuring effective operation of hardware and software systems, and maintaining cybersecurity practices.
ConstructionReal EstateCivil Engineering
Responsibilities
Provide timely technical support to employees for hardware, software, network, and access-related issues across office and field locations
Troubleshoot and resolve issues related to laptops, mobile devices, printers, VPN access, email, and core business applications
Support engineering and technical teams with software tools and systems essential to project execution including implementation if necessary
Assist with onboarding and offboarding processes, including device preparation, system access provisioning, and equipment recovery
Monitor, maintain, and recommend IT system updates and devices to ensure reliability, performance, and security compliance
Document support requests, resolutions, and standard procedures to maintain accurate records and support knowledge sharing
Escalate complex issues appropriately while maintaining ownership and follow-through
Support IT audits, compliance requirements, and internal controls through accurate documentation and access management
Collaborate with IT leadership, HR, and operations to support system changes, technology upgrades, and business growth initiatives
Promote cybersecurity best practices and assist in maintaining data protection standards across the organization
Support cloud-based data management and infrastructure
Qualification
Required
Bachelor's degree in information technology, Computer Science, or a related field; master's degree preferred
Minimum of 3 to 5 years' experience in an IT support role
Microsoft 360 experience required
Microsoft phone system experience required
Strong troubleshooting skills across hardware, software, and network systems
Experience supporting engineering, construction, or project-based environments
Familiarity with remote support tools, asset tracking, and IT ticketing systems
Experience supporting cybersecurity and compliance initiatives
Primarily office-based with occasional support for field locations or remote users
High attention to detail, organization, and documentation
Ability to lift and move IT equipment (up to approximately 25 lbs)
May require occasional travel to field sites or other office locations
Preferred
IT certifications such as CompTIA A+, Network+, Security+, or comparable credentials preferred
Benefits
401(k)
401(k) matching
Dental, Health & Vision insurance
Employer Paid Life, AD&D, & Disability insurance
Paid Time Off
8 Paid Holidays
Employee Assistance Program
Referral Program
Professional development & growth opportunities
Incentive Pay Eligibility
Company
HVJ Associates®
Completing public infrastructure projects comes with tremendous pressure to serve the public while completing each project on-time and on-budget.
51-200 employees
H1B Sponsorship
HVJ Associates® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (5)
2022 (1)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Herbert V. Johnson
Chief Executive Officer
Company data provided by crunchbase