Dexian · 1 day ago
Provisioning Technician
Washington, DC
Full-time
Onsite
Entry, Mid Level
2+ years expDexian is a leading provider of Talent + Technology solutions, with a global presence and a commitment to connecting talent with technology. The PC Provisioning Technician is responsible for imaging, QA, and provisioning of PC devices, ensuring that all services are delivered within the agreed Service Level Agreement.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Unbox, image, box and provision PC devices to staff
Schedule appointments with staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more
Ensure Service Level Agreement is maintained on a daily basis
Scan all received equipment, imaging computers with a standard image, delivery and setup of PC request
Monitor PC Provisioning queue, and maintain lowest individual pending ticket count
Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the organization
Confirm accuracy of all asset management related systems including physical inventories
Follow established and tested process and procedures provided by the Team Lead
Validate Provisioning through defined quality assurance procedures
Ensure work environment is maintained (clean, organized, and safe)
Provide weekly statistics to Team Lead on a regular basis, or on demand
Troubleshoot PC Operating System and Hardware issues as needed
Qualification
Required
Education: Bachelor's degree preferred
Role Specific Experience: 2+ years of work experience relevant to the duties and accountability of the position
Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support
Experience with the standard operating systems and tools, including but not limited to: Windows, ServiceNow, M365, Outlook
Proficiency in MS Excel and PowerPoint (MS-Office skills), ServiceNow, Client relationship management
Advanced knowledge of hardware and software products, and problem solving/troubleshooting skills
Advanced knowledge of office technology hardware (PC's, printers, etc.)
Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette
Excellent verbal and written communications skills
Excellent administrative skills: organized, efficient, detail oriented, and versatile
Excellent customer service approach to dealing with people at all levels
Accountability towards team objectives
Ability to assemble and configure typical equipment configurations for PCs or laptops
Ability to function well in a team-based environment, and to contribute to common goals
Ability to perform all responsibilities of all analysts and maintain productivity at all times
Preferred
ServiceNow
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director, APAC
Recent News
2025-11-19
Company data provided by crunchbase