Tourneau|Bucherer · 13 hours ago
Rolex Fifth Avenue Flagship Watchmaker - Shop Foreman
New York, United States
Full-time
Onsite
Mid, Senior Level
$100K/yr - $115K/yrTourneau|Bucherer is a luxury retailer specializing in watches, and they are seeking a Watchmaker - Shop Foreman to serve as the in-store technical authority for mechanical performance and service quality. This role involves providing expert evaluations, technical interventions, and quality assurance to uphold Rolex’s standards before returning timepieces to clients.
RetailE-CommerceElectronicsLifestyleWearables
Responsibilities
Serve as the in-store technical expert, supporting Client and Service Advisors by providing authoritative guidance on mechanical function, condition, and required services
Perform advanced technical assessments when a watch requires evaluation beyond the scope of a Technician, including diagnosing movement irregularities, complication performance, lubrication issues, escapement behavior, and abnormal rate deviation
When requested, participate in client-facing moments to explain technical findings, educate clients on proper care, and reinforce the brand’s high standards of craftsmanship and service
Execute complete mechanical overhauls in accordance with Rolex standards, including disassembly, inspection, cleaning, lubrication, reassembly, adjustment, and casing
Perform intermediate movement interventions as required
Conduct post-service regulation and precision adjustments using approved timing instrumentation
Oversee and perform advanced in-store maintenance tasks when required, including water-resistance testing using Rolex-approved equipment, case and bracelet preparation, and final functional checks
Carry out comprehensive quality control evaluations on watches serviced off-site or internally by Technicians, confirming compliance with Rolex quality control standards
Serve as the final technical sign-off for repairs prior to client delivery
Provide guidance to Technicians on diagnostic approach, proper tool usage, contamination avoidance, and brand-approved technical procedures
Support ongoing training efforts by sharing best practices, demonstrating proper techniques, and reinforcing Rolex service standards
Partner with Store Service Director and Retail leadership to ensure technical workflows align with operational needs, client expectations, and Rolex protocols
Maintain personal and shared watchmaking tools in excellent condition, ensuring calibration accuracy and adherence to Rolex tooling requirements
Uphold a clean, organized, and secure workshop environment that meets Rolex safety, cleanliness, and process standards
Ensure all service actions follow Rolex-approved procedures, documentation rules, and quality guidelines
Monitoring parts usage, evaluating when parts must be replaced, and maintaining an organized and accurate inventory system to support efficient service workflows
Qualification
Required
Formal watchmaking training (CW21, SAWTA, WOSTEP, or equivalent) or comparable professional bench experience; Rolex certification preferred or willingness to obtain
Strong technical proficiency in mechanical watch repair, diagnostics, regulation, and quality control, with a commitment to continuous development
Ability to deliver meticulous, detail-oriented work while adhering to Rolex service standards, tooling requirements, and documentation practices
Professionalism and confidence in occasional client-facing interactions, with the ability to explain technical concepts clearly when needed
Collaborative mindset with a willingness to support, guide, and mentor Technicians, and contribute to a positive team culture
Flexibility to work a retail-aligned schedule and thrive in a fast-paced flagship environment while maintaining a high standard of craftsmanship
Company
Tourneau|Bucherer
The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World.
Founded in 1900
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-31Acquired
Leadership Team
Ira Melnitsky
CHIEF EXECUTIVE OFFICER - TOURNEAU
Emon Islam
CPO Manager Flagship
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