Universal Orlando Resort · 5 hours ago
Senior AI/ ML Engineer
Orlando, FL
Full-time
Onsite
Senior Level
5+ years expUniversal Orlando Resort is seeking a Senior AI/ML Engineer to design and build custom AI-powered applications from prototype to production. The role involves engineering full AI systems, mentoring junior engineers, and ensuring system quality and reliability while delivering measurable business value.
Entertainment
Responsibilities
Architect and implement end-to-end AI solutions, including backend services, APIs, databases, and model integration layers
Develop and maintain API endpoints (REST/GraphQL) that reliably serve AI capabilities to internal and external consumers
Design and implement backend database schemas (relational and/or NoSQL) and data access patterns optimized for AI workloads and application needs
Build scalable AI infrastructure patterns (job queues, caching, streaming, async workers) to support low-latency and high-throughput use cases
Apply secure engineering practices including authentication/authorization, secrets management, threat modeling, and PII handling
Implement AI pipelines including Retrieval-Augmented Generation (RAG), tool/function calling, structured output, and agentic workflows
Choose appropriate model strategies: prompt-based, RAG, fine-tuning, or hybrid approaches based on cost, latency, and quality requirements
Evaluate and integrate foundation models (open-source and commercial) with attention to licensing, security, privacy, and performance
Define and implement evaluation frameworks to measure AI system quality (accuracy, relevance, grounding, hallucination rates, safety, latency, cost)
Create automated test suites for prompts/workflows and regression testing for model and data changes
Monitor production systems for drift, degradation, and reliability issues; establish observability (logs, traces, metrics) and incident response practices
Partner with Product, Data Science, Data Engineering, DevOps and Platform teams to translate requirements into robust technical solutions
Mentor junior engineers through code reviews, technical guidance, and best-practice sharing
Lead by example in engineering rigor, craftsmanship, and pragmatic decision-making
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Bachelor's degree in computer science, Engineering, Data Science, or a related field is required
5+ years in software engineering and/or applied AI/ML roles, with demonstrated delivery of production systems
Strong working knowledge of modern ML/GenAI tools (e.g., PyTorch/TensorFlow, Hugging Face, LangChain/LlamaIndex or similar)
Proven ability to build and maintain backend services and APIs (Python/TypeScript/Java/Go or similar)
Experience designing database schemas and working with relational and/or NoSQL databases; familiarity with vector databases is a plus
Proficient in at least one major cloud provider (AWS, GCP, or Azure), including deployment and managed services
Demonstrated experience measuring AI system quality with repeatable evaluation methods and production monitoring
Ability to design systems for performance, reliability, and maintainability at scale
Strong written and verbal communication skills; able to explain tradeoffs clearly to technical and non-technical stakeholders
Eagerness and ability to mentor junior engineers and elevate team practices
Preferred
An advanced degree (Masters or PhD) in a relevant field is strongly preferred, emphasizing computer science, machine learning, robotics, or business management
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase