COGENT Infotech · 22 hours ago
Deskside Support Technician
Buffalo, WY
Contract
Onsite
Mid LevelCogent Infotech is a consulting and talent solutions company with over 21 years of experience. They are seeking a Deskside Support Technician responsible for supporting enterprise-wide automation efforts, maintaining IT infrastructure, and providing user support in a complex manufacturing environment.
ConsultingInformation TechnologyInformation Services
Hiring Manager
Manish Saraswat
Responsibilities
Perform Pre‑Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts
Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix)
Support preventative maintenance for power and HVAC systems
Conduct weekly checks of plant floor network, data center, and telecom infrastructure
Perform monthly wireless network audits to identify interference and perform remediation
Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.)
Monitor Teams PMI chat for posted issues that may impact production
Coordinate and manage installation and break/fix of network drops and power connections
Support CTASKs related to approved Change Requests
Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists
Perform network and telecom maintenance, troubleshooting, switch installation, and port activations
Perform hardware comfort checks prior to asset moves, adds, or changes
Execute hot swap operations on mission‑critical equipment
Provide escalation support to L2 Production Support and assist with 1TS incidents
Support user administration and file/folder access requests
Perform inventory audits of IT equipment
Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation
Provide support for 4i services as required
Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance
Coordinate repairs and maintenance activities with external vendors and internal maintenance teams
Provide onsite presence for INCs or CTASKs requiring hands‑on troubleshooting or monitoring
Create, organize, standardize, and maintain documentation for L3 processes and activities
Obtain review and approval from Toyota Senior Analysts for standardized work
Create and submit 1TS RFCs for L3-managed site activities
Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades
Support system activities during planned non‑production times, including plant shutdowns
Serve as first point of contact (POC) for production and L2 escalations
Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC)
Monitor 1TS for P1–P3 incidents and take appropriate action
Follow P1/P2 escalation procedures
Provide On‑Call support for L2 production, weekend activities, and ITS P1–P3 incidents
Provide onsite support for CTASKs or incidents requiring hands‑on troubleshooting or vendor engagement
Support planned non‑production activities such as plant shutdowns
Qualification
Required
Experience in supporting enterprise wide automation efforts for internal logistics processes
Knowledge of robotics technologies and building standard processes for implementation
Experience with AMR/AGV/VGV products and integration with Fleet Management systems
Ability to establish communication between COTS products and internal systems
Experience in architecture design and providing best practices
Ability to troubleshoot and diagnose problems with robot deployments at networking and infrastructure layers
Experience performing Pre-Shift Checks across GALC, ICS, server, storage, and network infrastructure
Ability to provide Smart Hands support for server and network infrastructure
Experience supporting preventative maintenance for power and HVAC systems
Ability to conduct weekly checks of plant floor network, data center, and telecom infrastructure
Experience performing monthly wireless network audits
Ability to monitor ANDON systems, GALC alerts, and network monitoring tools
Experience monitoring Teams PMI chat for posted issues impacting production
Ability to coordinate and manage installation and break/fix of network drops and power connections
Experience supporting CTASKs related to approved Change Requests
Ability to perform Telecom Room inspections and network maintenance
Experience performing hardware comfort checks prior to asset moves, adds, or changes
Ability to execute hot swap operations on mission-critical equipment
Experience providing escalation support to L2 Production Support
Ability to support user administration and file/folder access requests
Experience performing inventory audits of IT equipment
Ability to support configuration of R1 and Priority Service Restoration Bridges
Experience escorting external vendors throughout data centers and production areas
Ability to coordinate repairs and maintenance activities with external vendors
Experience providing onsite presence for INCs or CTASKs
Ability to create, organize, standardize, and maintain documentation for L3 processes
Experience obtaining review and approval from Toyota Senior Analysts for standardized work
Ability to create and submit 1TS RFCs for L3-managed site activities
Experience supporting local and regional projects involving infrastructure and/or application deployments
Ability to provide onsite support for CTASKs or incidents requiring hands-on troubleshooting
Experience serving as first point of contact for production and L2 escalations
Ability to monitor PMI chat, email, text, and infrastructure alerts
Experience monitoring 1TS for P1–P3 incidents and taking appropriate action
Ability to follow P1/P2 escalation procedures
Experience providing On-Call support for L2 production and ITS P1–P3 incidents
Ability to support planned non-production activities such as plant shutdowns
Company
COGENT Infotech
Cogent Infotech is an IT consulting firm that provides digital business solutions, digital transformation, and research services.
Founded in 2003
501-1000 employees
H1B Sponsorship
COGENT Infotech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (26)
2023 (14)
2022 (21)
2021 (20)
2020 (34)
Funding
Current Stage
Late StageLeadership Team
Nandan Banerjee
Founder & CEO
Manu Mehta
Founder, President
Recent News
24-7 Press Release Newswire
2024-12-12
Company data provided by crunchbase