Equinix · 16 hours ago
Senior Director, User Experience Design
Dallas, TX
Full-time
Hybrid
Director/Executive
CA$202K/yr - CA$302K/yr
12+ years expEquinix is the world’s digital infrastructure company®, and they are seeking a visionary user experience design leader to define and elevate the experience across their entire ecosystem. The Senior Director and Head of UX Design will set the strategic direction for user interactions, translating business objectives into coherent, measurable experiences while partnering with executives across various teams.
Telecom & CommunicationsCloud ComputingSoftwareInformation TechnologyCloud Data ServicesData CenterInfrastructureInternet
Responsibilities
Develop and execute a comprehensive UX strategy that aligns customer, partner, and employee experiences with business objectives
Establish a clear, inspiring vision for experience design across all products and services—digital and physical
Define the principles that guide design decisions throughout the organization, ensuring consistency and alignment with measurable business outcomes
Codify critical user journeys at the executive level, making them actionable, measurable, and accountable
Serve as a strategic partner to senior business leaders (S/VPs in Product, CRO, Operations) to align on desired user experiences and business outcomes
Champion and fund cross-functional design initiatives that span multiple teams, enabling more intuitive and scalable products
Partner deeply with Product and Engineering to integrate UX into all development processes from inception through launch
Collaborate with Marketing to ensure brand consistency across every digital and physical touchpoint
Work with Operations to optimize field service experiences and physical space design, including facility wayfinding
Influence technology architecture decisions to ensure both scalability and exceptional usability
Create and govern design systems that ensure consistency across our entire experience ecosystem
Oversee the development of cohesive patterns, shared language, and consistent nomenclature that teams actually adopt
Drive adoption of design systems and content standards—making them the path of least resistance, not optional
Establish and enforce accessibility standards that meet or exceed WCAG guidelines
Oversee experience architecture and information architecture to ensure logical navigation and efficient user flows
Ensure design work solves the right problems by embedding validation with real users throughout the process
Build research practice that combines generative discovery (identifying unmet needs in the colocation market) with evaluative testing
Translate research insights into actionable design opportunities and compelling business recommendations
Establish feedback loops that continuously inform design decisions with both qualitative and quantitative data
De-risk major product investments through strategic research, journey audits, and rigorous hypothesis testing
Recruit, mentor, and scale a high-performing UX team including researchers, designers, and design technologists
Create clear career ladders and growth paths for UX Research, Service Design, and Design Operations roles
Foster a culture of craft, collaboration, and continuous learning that attracts and retains top talent
Develop your team's strategic thinking and business acumen so they can be effective partners across the organization
Qualification
Required
12+ years of experience in UX/product design with at least 5 years leading design organizations at scale
Proven track record of developing and executing design strategies that deliver measurable business impact
Experience partnering with C-suite and senior executives to drive alignment on experience vision and investments
Demonstrated ability to champion user needs while balancing business constraints and technical feasibility
Strong experience in B2B SaaS, infrastructure, or colocation/data center industries
Experience with both customer-facing and internal/employee experience design
Familiarity with accessibility standards and inclusive design practices
Understanding of design operations and how to scale design practice efficiently
Deep expertise across the full spectrum of UX disciplines: research, service design, interaction design, information architecture, and design systems
Portfolio demonstrating work that spans digital products and physical experiences
Strong point of view on design quality with the ability to elevate craft across an organization
Experience establishing and scaling design systems that teams genuinely adopt
Exceptional ability to influence without authority and build coalitions across Product, Engineering, Marketing, and Operations
Track record of chartering and funding successful cross-organizational design initiatives
Experience collaborating with technology leaders to influence architecture decisions for better user outcomes
Skilled at translating between design language and business/technical language
Strong background in both generative and evaluative user research methodologies
Experience using research to de-risk major product investments and inform strategic decisions
Ability to synthesize insights from multiple sources (qualitative, quantitative, market) into clear recommendations
Comfort with ambiguity and creating structure where none exists
Proven ability to attract, develop, and retain exceptional design talent
Experience building career frameworks and progression paths that support growth and retention
Track record of developing leaders, not just individual contributors
Commitment to fostering inclusive, collaborative team culture
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $498.42M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $375.86M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
2026-02-08
Business News Americas
2026-02-04
Company data provided by crunchbase