CampusWorks, Inc. · 2 days ago
Network Administrator
Canton, NY
Full-time
Onsite
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expCampusWorks is seeking a Network Administrator to provide front-line support for client on-site datacenter equipment, networking infrastructure, and audio-visual systems. This role is responsible for the installation, maintenance, and operational stability of datacenter and network technologies, working closely with remote teams to ensure reliable IT services.
Information Technology
Responsibilities
Install, configure, maintain, and upgrade network infrastructure, datacenter equipment, voice systems, and audio-visual technologies used in classrooms, offices, and campus environments
Demonstrate working knowledge of TIA-568 wiring standards and structured cabling practices
Configure and troubleshoot local area networks (LANs), servers, and related infrastructure systems
Install, configure, and support wireless access point (AP) infrastructure, ensuring reliable and secure wireless connectivity
Physically install and bring online network and server hardware, including rack installation, cable management, and hardware deployment
Procure equipment and software, coordinating with vendors and internal stakeholders as required
Diagnose and resolve issues involving network, server, voice, and audio-visual hardware and infrastructure components
Support service desk and IT teams by assisting with troubleshooting efforts, identifying root causes, and clearly communicating technical solutions to users and stakeholders
Own specific project deliverables and contribute to broader infrastructure and technology transformation initiatives
Communicate project status, technical activities, and accomplishments to both internal CampusWorks teams and client stakeholders
Accurately log, assign, update, and resolve service requests, incidents, and project tasks within designated work management systems
Escalate complex service requests or infrastructure concerns to senior engineers or CoE teams as appropriate
Follow established technical processes, policies, and procedures aligned with CampusWorks and client governance standards
Create and maintain technical documentation, including installation procedures, configuration standards, and troubleshooting guides
Provide after-hours support for maintenance windows and infrastructure emergencies as needed
Exercise independent judgment and decision-making with moderate supervision to accomplish assigned objectives
Undertake additional responsibilities as determined by CampusWorks leadership or client operational needs
Qualification
Required
Associate's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). Active pursuit of an Associate's degree may be considered
Minimum 2 years of relevant experience in network infrastructure, desktop support, audio-visual systems, or similar technical roles
Knowledge of network infrastructure components, including design, functionality, configuration, and troubleshooting practices
Demonstrated ability to solve technical and operational problems of moderate complexity
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong written and verbal communication skills
Ability to explain technical concepts and train users in clear, non-technical language
Demonstrated ability to collaborate effectively in a team-based service environment
Strong commitment to customer service and client satisfaction
Strong organizational skills with attention to detail and accuracy
Ability to work independently while balancing multiple tasks and competing priorities
Preferred
Knowledge of server infrastructure and server operating systems
Experience with enterprise network equipment such as Aruba, Juniper, or Palo Alto
Experience supporting Microsoft server environments and Azure infrastructure
Experience installing and supporting Audio Visual equipment (e.g., Extron or comparable technologies)
Familiarity with higher education enterprise applications such as Learning Management Systems (Canvas, Moodle, Blackboard) and ERP systems (Banner, Colleague, Jenzabar)
ITIL certification or familiarity with IT service management frameworks
Industry certifications such as CompTIA ITF+, A+, Network+, Server+, or equivalent experience
Benefits
Medical, dental and vision coverage
401k retirement plan
Annual profit-sharing program
Company
CampusWorks, Inc.
CampusWorks is an information technology company offering technology planning services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Liz Murphy
CEO & Chairman of the Board
Company data provided by crunchbase