Dexian · 3 hours ago
Customer Service Representative #993393
Bradenton, FL
Full-time
Onsite
Entry Level
1+ years expDexian is seeking a motivated and adaptable Customer Service Representative (CSR) to join their growing team. This dynamic role requires strong communication skills and attention to detail, with responsibilities including handling customer inquiries, order processing, and issue resolution.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Craig Meibers
Responsibilities
Handle inbound and outbound customer communications via phone and email
Respond to inquiries regarding products, orders, returns, and account information
Provide clear, accurate, and professional communication to ensure customer satisfaction
Perform order entry and processing functions
Manage RMAs (Return Merchandise Authorizations)
Track shipments and update order statuses
Maintain accurate and detailed customer account records
Identify and troubleshoot customer concerns
Research and resolve issues efficiently
Escalate complex matters to appropriate teams when necessary
Demonstrate sound judgment and the ability to “read between the lines” to resolve unique situations
Accurately document customer interactions and case details in internal systems
Maintain organized records and ensure data accuracy
Utilize basic Excel functions (such as filtering and organization) to manage information
Work closely with internal teams across departments to support operational needs
Adapt to changing processes as the company evolves
Participate in projects and initiatives as needed
Qualification
Required
High school diploma or GED required
Strong communication skills
Attention to detail
Ability to learn quickly in a fast-paced environment
Organized and accountable
Eager to grow within the organization
Handle inbound and outbound customer communications via phone and email
Respond to inquiries regarding products, orders, returns, and account information
Provide clear, accurate, and professional communication to ensure customer satisfaction
Perform order entry and processing functions
Manage RMAs (Return Merchandise Authorizations)
Track shipments and update order statuses
Maintain accurate and detailed customer account records
Identify and troubleshoot customer concerns
Research and resolve issues efficiently
Escalate complex matters to appropriate teams when necessary
Demonstrate sound judgment and the ability to 'read between the lines' to resolve unique situations
Accurately document customer interactions and case details in internal systems
Maintain organized records and ensure data accuracy
Utilize basic Excel functions (such as filtering and organization) to manage information
Work closely with internal teams across departments to support operational needs
Adapt to changing processes as the company evolves
Participate in projects and initiatives as needed
Preferred
Minimum 3 years of customer service experience preferred
1 year of experience considered for highly motivated and enthusiastic candidates
Basic proficiency in Microsoft Excel (filtering, organizing data) preferred
Strong computer skills and ability to learn new systems quickly
Excellent verbal and written communication skills
Strong time management and multitasking abilities
Demonstrated accountability, integrity, and adaptability
Willingness to learn and grow within the organization
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director, APAC
Recent News
2025-11-19
Company data provided by crunchbase