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Manager/Analyst, Client Services jobs in United States
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Public Works Partners · 2 days ago

Manager/Analyst, Client Services

Public Works Partners is a mission-driven consulting practice seeking a strategic and analytical team member for high-profile engagements with Organizational Health clients. The role involves coordinating client interactions, ensuring deliverables meet client needs, and supporting various projects through research and data analysis.
ConsultingProfessional ServicesManagement Consulting

Responsibilities

Coordinate day-to-day interactions with clients
Ensure client engagements result in strong deliverables that meet clients’ needs
Conduct research
Analyze data
Draft reports
Support multiple client projects
Take on internal firm responsibilities

Qualification

Quantitative analysisQualitative analysisProject management toolsInterpersonal skillsResearch skillsMicrosoft Office SuiteGoogle SuitePublic sector experienceMulti-taskingDiversity engagementPerformance managementEconomic analysisBusiness process documentationSocial services knowledgeCommunication skills

Required

Strong interpersonal skills: ability to negotiate complex multi-stakeholder environments and effectively communicate with the client and external stakeholders, including representatives from federal, state, and local government agencies
Experience conducting primary and secondary research, including interviewing stakeholders and/or facilitating group discussions with staff at all levels of an organization
Strong quantitative and qualitative analysis skills; proven ability to synthesize data into a compelling narrative and present findings in a visually compelling way
Proven ability to use standard project management tools and approaches to monitor progress against timeline and budget constraints
Ability to multi-task and manage multiple deadlines while operating with speed and accuracy
Excellent verbal and written communication skills
Experience working with populations that reflect the diversity of New York City and State, and engaging with communities and stakeholders on a range of sensitive issues
Proven ability to use Microsoft Office Suite, Google Suite, and other commonly used business applications
Bachelor's Degree in related fields such as public policy, sociology, urban studies, or economics
Experience in the public and/or nonprofit sector, particularly in New York City and State. Managers typically bring three to five years' experience, while analysts have one to three

Preferred

Program design & implementation
Performance management, including data capture and the creation and management of performance monitoring tools
Nonprofit or public sector financial management
Economic analysis, using labor market data
Business process documentation and the use of standard operations and business process tools
Social services, economic development, workforce development, and/or education

Benefits

Generous paid time off including paid sick leave and family medical leave.
Individual retirement account plan with employer matching.
Medical, dental, and vision benefits.
Employee assistance programs that provide mental health and legal support.
Professional development including tuition assistance, support with professional certifications, conference attendance, and in-house activities.
A commitment to work-life balance.

Company

Public Works Partners

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Public Works Partners is a planning and consulting firm.

Funding

Current Stage
Early Stage

Leadership Team

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Celeste Frye, AICP
CEO and Principal
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Company data provided by crunchbase