USPack · 15 hours ago
Quality Assurance Analyst - P2325 - NH 3078
United States
Full-time
Remote
Mid, Senior Level
$58K/yr - $65K/yr
5+ years expUSPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. The Quality Assurance Analyst supports compliance across all operational processes by ensuring alignment with ISO 9001:2015 standards and enhances service quality in a final mile healthcare courier environment.
AccountingLegalLogisticsSupply Chain Management
Responsibilities
Auditing Delivery Compliance – Verify healthcare deliveries meet customer requirements, documentation standards, and applicable temperature-control requirements
Quality Management System (QMS) Administrator – Maintain, update, and support the ongoing improvement of the Quality Management System, including controlled documents, databases, SOPs, process instructions, and quality records, in compliance with ISO 9001:2015 requirements
Nonconformance Management – Log, investigate, and document service failures, delivery discrepancies, and procedural deviations; initiate corrective and preventive actions (CAPA) as required
Audit Support – Conduct routine spot checks and internal audits to ensure adherence to SOPs and ISO standards, including auditing control tower shipment and driver pairings to confirm customer requirements are met; assist assigned locations in maintaining internal audit programs using SafetyCulture.com (or similar audit platforms); assist with preparation for and participation in internal and external ISO audit
Data Collection and Reporting – Track daily quality and performance metrics (e.g., on-time delivery, temperature compliance, customer complaints) and prepare dashboards and reports for management review, provide regular updates on issues, trends, and corrective action status to Quality and Operations teams
Training/Orientation Compliance – Review and verify employee training and driver orientation records to monitor accuracy and compliance, including random audits of competency records in accordance with ISO 9001:2015
Vendor Compliance – Maintain and manage an approved vendor and contractor list, ensuring ongoing qualification, verification, and removal as necessary
Inspection Readiness – Support terminal and storefront locations to prepare them for management reviews and maintain readiness for client quality inspections and assessments
Quality Reporting – Research and communicate quality findings, trends, and updates to cross-functional teams through meetings, presentations, and written reports
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required
Five (5) or more years of quality assurance experience within logistics, transportation, healthcare distribution, or a similarly regulated operational environment
Demonstrated hands-on experience working within an ISO 9001:2015 Quality Management System, including participation in audits and ongoing compliance activities
Strong attention to detail and analytical skills, with the ability to identify trends, gaps, and risks within operational and quality data
Working knowledge of quality systems and ISO-aligned processes, including CAPA, internal auditing, and document control
Ability to interpret and apply customer, regulatory, and internal quality requirements within a fast-paced operational environment
Ability to support and facilitate continuous improvement initiatives using tools such as PDCA, root cause analysis, and process mapping
Effective verbal and written communication skills, with the ability to clearly communicate quality findings, requirements, and recommendations to cross-functional teams
Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
Ability to work cross-functionally with operations, customer service, and leadership teams to resolve quality-related issues
Proficient in Microsoft Office applications, including Excel and Word
Preferred
Bachelor's degree in Quality Management, Business, Logistics, or a related field
ISO 9001:2015 Internal Auditor certification preferred, or the ability to obtain certification within a reasonable timeframe
Experience with Power BI or other reporting and visualization tools
Available to work extra hours, weekends, and holidays
Benefits
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
401(K)
Paid Sick Time
Company
USPack
At USPack, our goal is to deliver. On promises. On requests. On solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-03-30Private Equity
Leadership Team
John C. Bonner, CPA
Chief Financial Officer
Tim Ramsey
Chief Information Officer
Recent News
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