Twilio · 14 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expTwilio is a company shaping the future of communications with innovative solutions. They are seeking a Technical Support Engineer to support customers using Twilio’s Programmable Messaging product, providing professional customer service and solving technical issues effectively.
Telecom & CommunicationsEnterprise SoftwareSoftwareAppsMessagingMobile AppsSMS
Responsibilities
Work on messaging email cases submitted by both individual developers and major brands
Assist customers with troubleshooting message deliverability issues and debug customer code
Speak with a customer on the phone and chat in order to guide them through the development of their SMS application
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack
File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards
Qualification
Required
Bachelor's degree or equivalent work experience
2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
A firm understanding of the technology stacks common to the Web ecosystem
Functional knowledge of general-purpose programming languages
Strong problem-solving and technical troubleshooting skills
Ability to professionally and diplomatically address customer concerns and provide concise feedback
Ability to de-escalate tense/tough customer situations in a live environment
Excellent reading comprehension, listening, and writing skills
Preferred
Previous exposure or knowledge of Twilio products
Coding experience in any language. (reading and debugging)
Previous experience with JIRA or a similar ticketing system
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Fidelity,T. Rowe PriceFounders Circle CapitalBessemer Venture Partners,Redpoint
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2026-02-03
2026-01-22
Company data provided by crunchbase