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Call Center Customer Service Representative jobs in United States
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Jordan's Furniture · 20 hours ago

Call Center Customer Service Representative

positionEast Taunton, MA
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$22/hr - $24/hr
date2+ years exp
Jordan's Furniture is seeking motivated problem solvers for their fast-paced technical call center. The role involves responding to a high volume of calls, assisting customers with troubleshooting furniture issues, and scheduling service appointments and deliveries.
E-CommerceHome ServicesHome Decor
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Growth Opportunities

Responsibilities

Answers a high volume of inbound & outbound calls from customers to schedule, coordinate and confirm delivery of merchandise and schedule service/repair calls and any other customer concerns with the intent of providing customer satisfaction and retention. Enters customer information into customer service software to document each call
Investigates and resolves issues, including but not limited to; service, delivery, bedding, Piece Of Mind warranty, protection that require further research and follows up with customers
Approves and/or processes special customer concessions including returns, credits, adjustments and exchanges
Make system changes to delivery orders that are in the routing and/or truck-loading process; notifies appropriate personnel
Reviews and acts upon manufacturer’s warranty issues, processes service appointments, customer returns and exchanges
Research and troubleshoot product issues/questions to clarify/avoid potential service issues

Qualification

Customer service experienceProblem-solving skillsMS Office proficiencyAnalytical skillsTeamworkReliabilityTime managementCommunication skills

Required

At least 2+ years of customer service experience
Proven ability to multi-task and work in a fast-paced environment
Strong attention to detail
Strong oral/written communication skills and ability to professionally interact with internal and external customers
Strong analytical, critical thinking and problem-solving skills
Ability to handle difficult customers with ease
Strong organizational/time management skills
Ability to type accurately and efficiently
Proficiency in MS Office, Outlook and Internet
Ability to work in a team environment
Reliability

Benefits

Medical
Dental
Vision
40% employee discount

Company

Jordan's Furniture

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Jordan's Furniture is a furniture retailer in New England. It is a sub-organization of Berkshire Hathaway.
dateFounded in 1928
location
Nashua, New Hampshire, USA
people-size1001-5000 employees
web-link
http://www.jordans.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
1999-10-12Acquired

Leadership Team

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Josh Tatelman
CO-CEO
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Peter Bolton
Chief Operating Officer
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