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The Intersect Group · 13 hours ago

Regional IT Support - Cleveland, OH

Cleveland, OH

Full-time

Hybrid

Entry Level

2+ years exp

The Intersect Group is a leading multi-location healthcare organization focused on delivering exceptional patient care through advanced technology. They are seeking a Regional IT Support professional to provide onsite and remote technical support across multiple affiliated offices in the Cleveland region, ensuring smooth daily operations and enhancing organizational efficiency.

ConsultingLegalHuman ResourcesInformation Technology

Responsibilities

Provide onsite and remote technical support for desktops, laptops, peripherals, network devices, and mobile equipment

Install, configure, and upgrade hardware, software, and IT systems across affiliate offices

Diagnose and resolve Level I issues; document all tickets, resolutions, and recurring issues

Maintain accurate inventory of IT equipment and assist with hardware/software testing

Support server systems, network gear, and connectivity issues as assigned

Identify patterns in technical issues and recommend improvements

Deliver end-user training and exceptional customer service

Travel approximately 50% to regional offices for onsite support needs

Qualification

Windows 10/11 supportHardware troubleshootingSystem installationTicketing systemsCisco Meraki networkingHealthcare IT experienceCertifications A+Certifications Network+Certifications Security+Customer service orientationOrganizational skillsInterpersonal skills

Required

2+ years of IT-related work or academic experience

Proficiency in supporting Windows 10/11 environments

Experience with hardware troubleshooting, configuration, and system installation

Familiarity with ticketing systems (any platform)

Strong organizational skills with the ability to manage multiple priorities

Excellent interpersonal and communication skills for supporting users at all levels

Ability to travel via car or plane up to 50%

Preferred

Managed Service Provider (MSP) experience

Healthcare IT experience (EMR/PM systems)

Experience with Cisco Meraki networking solutions

Knowledge of RingCentral or similar VoIP systems

Certifications such as A+, Network+, or Security+

Strong customer service orientation and a passion for technology

Company

The Intersect Group

The Intersect Group is a staffing and recruiting company that provides staffing and consulting services.

Founded in 2006

Atlanta, Georgia, USA

501-1000 employees

http://theintersectgroup.com

Funding

Current Stage

Late Stage

Total Funding

unknown

2017-03-31Private Equity

Leadership Team

Joe Myers

Chief Executive Officer

Michael Snyder

Chief Operating Officer and Chief Financial Officer

Recent News

PR Newswire

Medical Solutions' Rebecca Rogers Tijerino named to SIA's Global Power 150 Women in Staffing list

2025-10-09

Newswire

The Intersect Group Acquires Vincent Benjamin

2022-07-06

Company data provided by crunchbase