The Judge Group · 19 hours ago
Technical Support Engineer
Papillion, NE
Contract
Onsite
Senior Level
$40/hr - $58/hr
5+ years expThe Judge Group is focused on minimizing damage and impact for datacenter hardware, and they are seeking a Technical Support Engineer to manage and triage quality issue tickets. This role involves performing investigations, root cause analysis, and monitoring product performance data to support continuous improvement in a data center environment.
EducationInformation TechnologyProfessional ServicesE-Learning
Hiring Manager
Ajay Kumar
Responsibilities
Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues)
Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation
Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution
Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities
Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making
Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals
Qualification
Required
Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
Experience in data analysis and visualization using SQL, JMP, or Python+
People skills to work with and influence others
Preferred
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Experience working in a hardware development (R&D) lab environment
Experience working in a data center environment
Company
The Judge Group
Results through the Power of Experience.
1001-5000 employees
H1B Sponsorship
The Judge Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
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