PetSmart Charities · 7 hours ago
Facilities Project Manager
Phoenix, AZ, US
Full-time
Hybrid
Senior Level
5+ years expPetSmart Charities is a multi-national retailer focused on enhancing the lives of pets and their families. The Facilities Project Manager is responsible for improving policies and processes related to facility repairs and maintenance, managing vendor performance, and providing critical incident support.
Non ProfitAssociation
Responsibilities
Accountable for developing and implementing processes and overseeing projects to help control over $30 million in facility repairs and maintenance
Responsible for work order system data integrity including asset management, warranties, dispatch guidelines and dark/closed locations
Leads vendor management, training initiatives, and process enhancements to optimize repair and maintenance operations—ensuring cost efficiency and consistently exceeding service level expectations across the business
Reviews/approves service requests over $1000 in the work order management system
Analyzes data and identifies replacement, repair, and maintenance challenges; shares opportunities with the team to research, test and measure and improve facilities programs
Facilities team liaison for other business partners such as LP Safety, Risk Management, Property Management, Construction, PetsHotel Operations, Salon Services and Store Operations departments regarding Critical Incidents and Crisis Management
Assists and educates store managers and field leaders in managing their building, equipment repair, maintenance services and budget
Provides escalation support; is the point of contact for PHO partners, stores, and field leaders as it relates to facility vendor service levels and issues that arise after hours, weekends, holidays, and critical incident/disaster response (24/7/365 support)
Develops, reviews, and approves disaster/critical incident project scopes with vendors and communicates all project aspects; ensures daily follow up with the store management team
Partners with internal partners, field, and regulatory agencies to complete repairs and provide documentation to meet inspection requirements
Develops and improves processes and training documents for the department, our vendors, and our store/field partners
Responsible for internal and external Facilities Fetch/SharePoint sites; this includes developing and managing content from various sources with team members
Responsible for proactively communicating with all business partners to ensure facilities repair processes are being followed to provide a clean and safe shopping experience for our customers and pets
Manages and directs vendors to complete reactive and scheduled projects; including but not limited to Roof Sweeps, Bunker remodels, Tenant Improvements, landlord requests and large-scale reactive remediation
Ensures reactive and planned repairs and maintenance are implemented in a timely manner and that assets are evaluated to determine repair vs. replace; manage projects and replaced asset data within the work order management system to provide business reports to leadership
Performs special projects at the direction of the department leaders
Qualification
Required
Bachelor's degree from four-year accredited college or university
5 years facility repair and maintenance experience in a retail company; or reasonable combination of education and facility experience; or 5 years facility repair and maintenance experience with 2 years project/vendor/people management
Tactical experience with retail field and facilities operations, processes, procedures, and best practices in a multiple location retail environment
3-5 years' experience in project management, process improvement, facilities management, crisis management, disaster preparedness/response, retail operations, or other relevant business area
Proven project management skills
Analytical and problem-solving skills
Organizational and interpersonal communication (i.e., verbal and written) skills
Solid knowledge and understanding of computer applications (e.g., Word, Excel, PowerPoint, etc.)
Accurate and timely reporting of data
Self-guided individual
Able to demonstrate intermediate math skills/understanding, i.e., calculations, percentages, and budget management
Able to demonstrate advanced negotiation skills, i.e., able to persuade, analyze, and dispute
Able to demonstrate multitasking skills, i.e., able to handle multiple projects at one time
Time management skills, i.e., produce work results that require legible reports, quick reference, and history documentation on projects
Benefits
Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
"Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
"Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more
"Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
Company
PetSmart Charities
PetSmart Charities They Save Pets In Your Community.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Aimee Gilbreath
President
Recent News
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