Fuse.Cloud · 18 hours ago
JR IT SYSTEMS ENGINEER
Fuse.Cloud is a company that relies on its technical operations team for success. The Systems Engineer role involves IT-related onboarding, support, and maintenance for customers, reporting directly to the Customer Experience Manager.
Telecom & CommunicationsInformation TechnologyInternetTelecommunications
Responsibilities
Help desk support
Project management and customer onboarding
Client training
Email hosting and maintenance for clients
Desktop support and maintenance for clients
Network support and maintenance for clients
Implementation of client data backup solutions
Hardware and software upgrades
Performing onsite service requests
Management of on-call IT support
Qualification
Required
Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma) with concentration in Computer Science or Information Technology and Information Systems preferred
Minimum of 2 years of relevant experience preferred
Excellent communication skills
Thorough and self-sufficient
Ability to represent the company in a professional manner
Proficiency in Google Workspace, Microsoft 365, and Microsoft Entra
Experience with remote monitoring tools (e.g., NinjaOne, Automate, Kaseya)
Proficiency in Windows and Apple operating systems, as well as Microsoft Office applications
Working knowledge of mobile devices including Android and iOS
Proficient experience with Microsoft Windows Servers and related modules (e.g., Active Directory, Group Policy)
Management of firewall-related needs including access and security policies
Highly proficient in networking (e.g., LAN, WAN, VLAN, etc)
Experience with virtualization technologies (e.g., Microsoft Hyper-V and/or VMware)
Ability to communicate technical concepts effectively in a customer-facing context