Stage 4 Solutions · 16 hours ago
Technical Support Engineer User Experience (Hybrid - San Diego, CA)
San Diego, CA
Contract
Hybrid
Entry, Mid Level
$40/hr - $46.02/hr
2+ years expStage 4 Solutions is a large, global B2B Software company seeking a Technical Support Engineer for the ServiceNow platform. The role involves managing and resolving complex technical issues while collaborating with internal teams to ensure customer success.
ConsultingAdvertisingMarketingManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Provide guidance on prioritizing and creating efficient workflows to keep up with the workload
Maintain and display excellent queue and case management skills
Perform Case quality Checks to ensure cases are staying on track
Learn & Deliver training on the new products
Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers
Personal commitment to quality and customer service
Frontend browser debugging experience required
Addresses documentation and coding gaps using his/her knowledge to help support engineers as well as customers achieve their business goals, while working directly with others to help resolve their issues. You will ensure all issues are vetted before reaching the engineering team
Qualification
Required
2+ years of relevant work experience or relevant industry experience
Demonstrated fluid ability to troubleshoot, resolve, and provide code-level analysis for complex technical issues
In-depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems
Working knowledge of the components in a web application stack
Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests
Hands-on experience in JavaScript, HTML, and CSS is required
Some experience with Generative AI, including a foundational understanding of its concepts, applications, and commonly used tools
Proven ability to maintain focus and work effectively with uncompromising attention to detail
Ability to work closely with high-value customer administrators and developers who have a variety of experience and skill sets
Excellent time management skills and must be able to work independently to provide workable solutions
Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for a quick solution
Ability to work with other teams to resolve cases
Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems
Identify and help resolve trends with application issues and knowledge gaps within the organization
Bachelor's degree in engineering or technical field(s)
Benefits
Health benefits
401K
Company
Stage 4 Solutions
Stage 4 Solutions is a management consulting firm that provides marketing solutions services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Niti Agrawal
CEO and Founder
Recent News
Company data provided by crunchbase