Boldyn Networks · 23 hours ago
NOC Engineer
United States
Full-time
Remote
Entry, Mid Level
$108K/yr - $120K/yr
1+ years expBoldyn Networks is reimagining the future of interconnectivity, and they are seeking a knowledgeable and customer-oriented NOC Engineer. This role involves ensuring that the networks managed exceed client expectations, providing exceptional customer service, and supporting a variety of network-related tasks.
Telecom & CommunicationsAppsInfrastructureMobileWireless
Responsibilities
Providing exceptional customer service
Proficient in utilizing a PC and familiar with the Microsoft Office Suite
Responding to emergency outages promptly
Administration: Configure, administer, and document custom policies for Network Access Controls
Security guidelines: Adhere to strict Information Systems security guidelines in all incidents
Design: Analyze, design, and implement network access control solutions based on industry best practices
Support: Provide support for Cisco ISE, Firepower, ASA, Fortinet, and Palo Alto firewall engineering, installation, configuration, operation, maintenance, and management
Collaborating within Operations to resolve end-user and network escalations
Provide technical support and troubleshooting for network-related issues
Monitoring, investigating, and actioning equipment alarms
Collaborating with Boldyn Networks on customer installation activities as required and contributing to project-related tasks as assigned
Tracking and updating escalation tickets
Ensuring that Boldyn Networks policies and end-user agreement are upheld
Assisting in your region as assigned
Attending training events
Obtaining required certifications
Completing additional reporting, documentation, and administrative tasks as required
Qualification
Required
Excellent written and verbal communication skills
Strong Organizational Skills
Exceptional Customer Service
Experience with network monitoring tools (e.g., Wireshark, SolarWinds)
Familiarity with Cisco networking technologies (routers, switches, firewalls)
Experience in effectively diagnosing and resolving network outages (layers 1-3)
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Certifications such as CCNA, CCNP, PCNSE, CWT, CWNA
1-3 years of experience designing, implementing, and maintaining network infrastructure
Providing exceptional customer service
Proficient in utilizing a PC and familiar with the Microsoft Office Suite
Responding to emergency outages promptly
Administration: Configure, administer, and document custom policies for Network Access Controls
Security guidelines: Adhere to strict Information Systems security guidelines in all incidents
Design: Analyze, design, and implement network access control solutions based on industry best practices
Support: Provide support for Cisco ISE, Firepower, ASA, Fortinet, and Palo Alto firewall engineering, installation, configuration, operation, maintenance, and management
Collaborating within Operations to resolve end-user and network escalations
Provide technical support and troubleshooting for network-related issues
Monitoring, investigating, and actioning equipment alarms
Collaborating with Boldyn Networks on customer installation activities as required and contributing to project-related tasks as assigned
Tracking and updating escalation tickets
Ensuring that Boldyn Networks policies and end-user agreement are upheld
Assisting in your region as assigned
Attending training events
Obtaining required certifications
Completing additional reporting, documentation, and administrative tasks as required
Deeply ingrained self-motivation
Technical aptitude is essential; being able to quickly learn, assess issues, and apply your knowledge effectively is crucial
Communication and Prioritization; triaging customer needs, alongside the ability to examine information, seek clarity, devise solutions, exercise judgment, and work systematically and efficiently
Taking initiative; respond quickly and appropriately to requests that come to you from internal and external customers
Physical requirements; you'll use your hands to type, use power tools, stand, walk, reach with arms and hands, and may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl
On-call Environment; this position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window
Travel; you will have to travel occasionally to Austin, TX for training, projects, and other campuses to assist another department
Benefits
Annual Bonus
Thousands of LinkedIn Learning courses
Flexible working opportunities
Competitive benefit packages
Paid Parental Leave
Vacation starting at 15 days, increasing with length of service
10 days paid sick leave
4 days off each year to volunteer
Company
Boldyn Networks
At Boldyn Networks we unlock the power of an interconnected future.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$425MKey Investors
CIT BankShamrock Capital Advisors
2021-06-28Acquired
2015-11-10Debt Financing· $325M
2013-02-19Private Equity· $100M
Leadership Team
Christos Karmis
US Chief Executive Officer
Dana Tardelli
Chief Operating Officer
Recent News
2026-02-08
Company data provided by crunchbase