Gulf Coast Automation Group · 1 day ago
IT Specialist (Crestron and 365 and TEAMS)
Chicago, United States
Full-time
Onsite
Entry, Mid Level
$30/hr - $40/hr
2+ years expGulf Coast Automation Group is seeking an experienced IT Specialist to manage desktop support and AV for their client's corporate headquarters. The role involves providing white glove support primarily for conference rooms and AV equipment, specifically Crestron, while ensuring efficient operation of Windows 11 and Microsoft O365 environments.
Staffing & Recruiting
No H1B
Responsibilities
Provide hands-on support for desktop systems, including Windows 11 and Office 365, ensuring quick resolution of issues
Manage and support all conference room equipment, primarily utilizing Microsoft Teams
Handle refresh builds, break/fix scenarios, and ticket overloads using ServiceNow for efficient ticketing and issue tracking
Assist field engineers as needed to support Microsystems for members in the field
Work closely with team members and report to the team lead to manage workflow and ensure high-quality service delivery
Contribute to a team of 11 professionals, collaborating effectively to meet departmental goals
Qualification
Required
2-4 years of IT support experience in a corporate environment, particularly with desktop refresh processes, breakfix, and ticketing
Strong proficiency in Microsoft products (Windows 11, Office 365, and AV support), and familiarity with Lenovo hardware. (diagnosing, resolving issues, desk side and ticketing)
Technical must have: Crestrons and Microsoft Teams
Must have experience supporting AV in a corporate setting interfacing in person with staff and executives
Must have experience supporting AV (Wireless connectivity, presentation tools (projectors, screens, white boards etc.)
Proven ability to troubleshoot and resolve technical issues efficiently under pressure
Familiarity with ticketing systems, particularly ServiceNow
Some experience with mobile support is a plus, though not a primary focus
Must be available to work on-site five days a week, starting at 7:00 or 7:30 AM. Must be able to work onsite in downtown Chicago and Northbrook IL. Must have excellent communication, in-person and email, and phone customer service skills
The ideal candidate will have experience with Crestron Shop, Zoom, Lenovo, Microsoft Surface Hubs
Company
Gulf Coast Automation Group
Current Jobs: https://www.careers-page.com/gulf-coast-automation-group Veteran & Minority owned.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase