Hydrogen Group · 2 days ago
Technical Services Specialist - Level 1
Juno Beach, FL
Contract
Onsite
New Grad, Entry Level
$21.50/hr - $26.50/hrHydrogen Group is seeking a Technical Services Specialist - Level 1 to support IT service operations by resolving service tickets within established SLA agreements. The role requires strong analytical skills to diagnose and address functional and technical system issues while maintaining communication with business users.
Human ResourcesEmploymentRecruiting
Hiring Manager
Taylor Proudfoot
Responsibilities
Serve as the primary liaison between business units and IT, facilitating communication and support
Support key business applications in collaboration with vendors and internal stakeholders
Provide first-tier functional and technical support to end users
Execute SQL scripts for data management and troubleshooting
Analyze applications and environment logs to diagnose issues
Administer Windows servers and support on-premise Windows and Linux-based applications
Assist with cloud solution maintenance and migration activities
Analyze business processes and identify technology opportunities to reduce operational and licensing costs
Design and implement IT solutions aligned with customer needs and business goals
Build and maintain strong customer relationships with system users and IT team members
Decompose complex work into manageable, value-based units
Respond to service requests, identify conflicts, and provide recommendations
Develop or modify procedures to resolve complex issues
Identify process interdependencies and functional gaps
Analyze technical solutions and evaluate failure points
Support application QA testing and assist end users during testing cycles
Create and maintain project documentation
Stay informed of technology market trends
Demonstrate ownership of assigned tasks and project-related work
Perform additional job-related duties as assigned
Qualification
Required
Strong understanding of business processes across corporate support functions
Advanced problem-solving skills, particularly for complex system issues
Ability to gather, analyze, decompose, and prioritize business requirements (including BRD creation)
Experience supporting applications with Single Sign-On (SSO) integration
Strong attention to detail and high level of self-motivation
Excellent customer service and relationship-building skills
Experience with data analytics and dashboarding tools (e.g., Power BI, MS Power Apps)
Test leadership experience (planning, execution, oversight, and management)
Experience with cutover planning and change management processes
Sarbanes-Oxley (SOX) compliance experience
Experience working in Agile environments
Advanced proficiency in Windows OS and Microsoft Office Suite (Excel, Word, PowerPoint)
Experience supporting Windows infrastructure, Windows Server, client OS, Active Directory, Oracle, MS SQL
Understanding of computer architecture (databases, ETL processes, applications, networks, firewalls)
Familiarity with cybersecurity applications and security stack tools
Preferred
Experience with ServiceNow
Company
Hydrogen Group
Hydrogen Group provides recruitment services for mid to senior level professional staff.
Founded in 1997
201-500 employees
H1B Sponsorship
Hydrogen Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-10-06IPO
Recent News
2026-01-13
Renewable Energy World
2023-01-20
Company data provided by crunchbase