New York Technology Partners · 20 hours ago
Network Technician
Rochester, New York Metropolitan Area
Full-time
Onsite
Entry Level
$20/hr - $26/hr
2+ years expNew York Technology Partners is a mission-driven organization serving the greater Rochester community, and they are seeking a Network Technician to provide first-level IT support. The role involves resolving technical issues, managing service requests, and ensuring customer satisfaction while supporting the IT department's mission to deliver reliable technology services.
ConsultingSoftwareHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Amy R.
Responsibilities
Log and manage service requests via phone, email, and ticketing system
Uses remote access tools and phone coaching to resolve routine technical issues
Follows documented procedures to troubleshoot and resolve issues
Escalates unresolved issues to senior IT staff or vendors as appropriate
Manages user accounts, reset passwords, and support standard applications including Microsoft 365
Performs routine updates and maintenance under supervision
Images and installs computer systems at sites as directed by management
Documents solutions and update knowledge base for common issues
Ensures timely and professional communication with end users
Travels to remote sites for troubleshooting, repairs, and installations as directed by senior staff
Monitors network systems and proactively identify outages, backup errors, and system issues
Notifies senior staff of any potential cybersecurity related issue including data breaches and malware activity
Qualification
Required
Minimum of 2 years desktop support experience in a Microsoft network environment
Strong experience with Microsoft Windows and Office 365
Familiarity with Active Directory and O365 administration
Strong communication and customer service skills
Ability to lift up to 60 pounds and work in confined spaces as needed
Reliable transportation for travel to remote sites around Rochester
Preferred
Associate's Degree in Information Technology or related field preferred
Company
New York Technology Partners
New York Technology Partners is an information technology company that provides IT and engineering services.
201-500 employees
H1B Sponsorship
New York Technology Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (74)
2023 (59)
2022 (104)
2021 (74)
2020 (115)
Funding
Current Stage
Growth StageLeadership Team
Amy Reynolds
Senior Talent Acquisition Partner
Hetal Shah
Technical Recruiter at New York Technology Partners
Company data provided by crunchbase