Hyundai Capital America · 16 hours ago
SCRA Servicing Associate
Irvine, CA
Full-time
Hybrid
Entry, Mid Level
$48K/yr - $71K/yr
2+ years expHyundai Capital America is a leading provider of financial products for Hyundai, Genesis, and Kia customers. The SCRA Servicing Associate is responsible for processing military requests for benefits, ensuring compliance with federal laws, and delivering superior customer experiences through effective communication and problem-solving.
FinanceFinancial Services
Responsibilities
Receive inbound calls from military customers and create appropriate service requests to address lease returns, vehicle transportation requests, retail interest rate reduction benefits and miscellaneous servicing requests
Initiate outbound calls to customers and dealers to follow up on requests related to billing and vehicle grounding, proactively assist servicing accounts to support escalated issues, and/or to educate customers
Perform back-office functions related to benefit approval, interest rate and fee modifications, refunds, deferments, and vehicle transportation approval to provide enhanced customer service experience and reduce wait times for specific requests
Ensure all requests/tasks are processed within HCAs timeframes, KPI’s and adhere to HCA’s policy and procedures, as well as compliance
Respond to internal and external inquiries regarding military policies and customer status updates
Qualification
Required
Minimum 2-4 years related experience in a customer service or lease-end environment
High School diploma or GED required
Proven track record with delivering seamless customer experiences
Ability to thrive in a performance coaching environment
Familiarity with Servicemembers Civil Relief Act (SCRA) policies and procedures or willingness to learn federal regulations related to military servicemembers
Demonstrated negotiation skills to work with consumers to resolve issues
Excellent business etiquette including verbal, written and interpersonal communication skills to deliver superior customer experience
Must be self-motivator and self-starter
Strong attention to detail
Exceptional listening, critical-thinking and analytical abilities to grasp key points from detailed phone calls and reports
Exceptional organizational and time-management skills
Ability to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Ability to work well under pressure and meet deadlines
Preferred
Bilingual a plus
Experience with case management systems preferred
Bachelor's degree or equivalent work experience preferred
Benefits
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
Associate / Sr. Associate: $350
Manager / Sr. Manager: $600
Director: $800
Executive Director: $900
VP or Above: $1,000
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice
Company
Hyundai Capital America
As a captive auto finance company, we achieve success by helping our partners succeed.
1001-5000 employees
H1B Sponsorship
Hyundai Capital America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (14)
2023 (5)
2022 (9)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
DK Kwon
CEO Advisor
Marcelo Brutti
Chief Executive Officer
Recent News
EIN Presswire
2026-02-05
Orange County Business Journal
2025-09-18
globallegalchronicle.com
2025-07-23
Company data provided by crunchbase