Stedi · 1 day ago
Customer Success Engineer
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $200K/yr
4+ years expStedi is a leading programmable healthcare clearinghouse focused on improving transaction exchanges in the healthcare sector. The Customer Success Engineer will work directly with customers to enhance their experience with Stedi's products, ensuring they have the necessary support from proof-of-concept to production.
HealthcareInformation TechnologyB2BHealth Care
Responsibilities
Support new customers from proof-of-concept through production to ensure they have everything they need to process production claims and eligibility checks as quickly as possible
Collaborate with customers via dedicated Slack channels
Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks
Identify product gaps and relay those as well-documented issues to our product and engineering teams for review and implementation
Contribute to external documentation and internal runbooks to ensure we are building up a knowledge base of frequently asked questions with the goal of enabling self-service customer adoption
Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention
Qualification
Required
You have subject matter expertise in revenue cycle management
You understand the full cycle of how healthcare technology companies run eligibility checks, submit claims, check claim status, and reconcile ERAs
You have several years working at an RCM company, clearinghouse, or managing RCM inside of a healthcare organization
You are technical
You understand and have experience using and integrating APIs
You have a familiarity with data formats and standards such as JSON, X12, and other flat file formats
You have a product mindset
You go beyond helping customers with the task at hand
You are able to intuitively understand product gaps and are able to articulate those to the engineering and product teams
You ensure those requirements satisfy the customer's needs
You are exceptional at staying on top of many open threads simultaneously
You are hyper-responsive, organized, and thorough
You have deep customer empathy
You can quickly understand a customer's needs while also having the ability to get into the weeds on technical areas of a product
You keep customers at the center of your work and always prioritize customer relationships
You do what it takes to get the job done
You are resourceful, self-motivating, self-disciplined, and don't wait to be told what to do
You put in the hours
You have experience in customer-facing roles: Ideally within customer success, technical support, or adjacent roles
You move fast
You have the ability to match our pace and not get lost by responding with urgency (both externally to customers and internally to stakeholders)
You communicate what you are working on, and proactively ask for help or feedback when you need it
Company
Stedi
Stedi is the only API-first healthcare clearinghouse.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$95.08MKey Investors
StripeFirst Round Capital,Susa VenturesVTF Capital
2024-11-26Series B· $20M
2020-08-18Series B· $50.1M
2019-11-08Series Unknown· $21.28M
Leadership Team
Zack Kanter
Founder & CEO
Recent News
2025-11-24
2025-10-16
Company data provided by crunchbase