Encore Fire Protection · 9 hours ago
Operations Coordinator
Parsippany, NJ
Full-time
Onsite
Entry Level
$45K/yr - $85K/yr
2+ years expEncore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers. They are seeking an Operations Coordinator to manage service schedules, optimize efficiency, and ensure a seamless experience for customers and technicians.
Construction
Responsibilities
Manage the service schedule for a specific geographic region, coordinating up to 10 technicians
Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency
Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule
Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience
Apply strong customer service skills to handle client interactions and resolve issues effectively
Qualification
Required
College degree or 2+ years of experience in customer service, project coordination, or facility services preferred
A willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills)
Strong interpersonal and persuasive abilities
A customer-focused, professional approach to every interaction
Preferred
Familiarity with New Jersey geography is a plus but not required
Benefits
Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Company-paid life insurance policy of $50,000 to give you peace of mind.
Company
Encore Fire Protection
Any fire protection system is only as good as your last inspection.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-02-06Acquired
Leadership Team
Jeremy O'Connor
CEO
Steve Walsh
Chief Financial Officer
Recent News
Morningstar.com
2025-05-05
Private Equity Wire
2025-03-15
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