Daikin Comfort · 9 hours ago
Customer Service Representative/Inside Sales Representative
Scottsdale, AZ
Full-time
Onsite
New Grad, Entry LevelDaikin Comfort is a company focused on providing exceptional customer service and support. They are seeking a Customer Service Representative/Inside Sales Representative to manage customer needs, drive sales, and maintain positive dealer relationships while ensuring customer satisfaction and effective order management.
Consumer GoodsManufacturingMechanical EngineeringConsumer Electronics"Heating Ventilation and Air Conditioning (HVAC)"
No H1B
Responsibilities
Superior Customer Service: Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Partner with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships. Work as part of a team to make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services. Recommend alternate products based on cost, availability or specifications as needed. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
Sales: Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost customer accounts
Conflict Resolution: Handles customer issues including warranties and returns. Under the direction of the Branch Manager, determines best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of the organization’s policies, procedures, practices, products and services
Order Management: Input and process orders and quote requests, handle cash. Coordinate deliveries as required working with manufacturing, sales, distribution and outside vendors as required. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Relationship Management: Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
Inventory Management: Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed
Other tasks as assigned including assisting in the warehouse, loading and unloading product using the forklift
Qualification
Required
Superior Customer Service skills
Ability to handle customer needs through various communication methods (counter, phone, email, fax)
Experience in sales and maintaining dealer relationships
Ability to educate customers about product terminology, features, and benefits
Conflict resolution skills
Knowledge of organization's policies, procedures, practices, products, and services
Order management skills including inputting and processing orders and quote requests
Ability to coordinate deliveries and monitor shipment dates
Relationship management skills with all levels of management and peers
Inventory management skills including conducting cycle counts and replenishing stock
Ability to assist in the warehouse, including loading and unloading products using a forklift
Availability for Saturday hours during peak season
On-call availability
Legally authorized for employment in the United States without requiring employer sponsored work authorization
Company
Daikin Comfort
Daikin Comfort is an air conditioning manufacturing and service providing company.
Founded in 1924
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lisa Mestayer
Project Manager, CEO Staff
Shu Kawasaki
Director-CEO Staff
Recent News
2025-12-02
2025-09-17
Company data provided by crunchbase