SWJ TECHNOLOGY · 13 hours ago
IT Infrastructure End User Specialist
Spartanburg, SC
Full-time
Onsite
Senior Level
5+ years expSWJ Technology specializes in providing engineering, planning, and project management services across various industries. They are currently seeking an IT Infrastructure End User Specialist responsible for leading the planning, implementation, and support of workspace systems and IT end-user infrastructure solutions.
Enterprise SoftwareIndustrialConsultingIndustrial EngineeringProject Management
Responsibilities
Serve as a subject matter expert (SME) for IT end-user systems, including their integration with cloud platforms, storage solutions, cybersecurity frameworks (firewalls, intrusion prevention, encryption), and other infrastructure such as mobile devices and video conferencing systems
Deploy, configure, and maintain IT end-user infrastructure components, including laptops, mobile devices, printers, and peripherals
Oversee vendor management and collaboration with external providers for the deployment and support of IT end-user services
Ensure high availability of systems by implementing redundancy, backup strategies, and disaster recovery solutions
Optimize IT infrastructure performance through monitoring, capacity planning, and proactive issue resolution
Adhere to compliance and audit requirements by enforcing security policies, implementing access controls, and supporting regulatory standards
Manage ITIL processes, including problem and change management, incident response, and configuration management to ensure service stability and operational efficiency
Manage escalations of unresolved incidents or service requests after an end-user escalation
Document IT end-user infrastructure design, configurations, and best practices to enhance knowledge sharing and continuous improvement
Lead end-user infrastructure lifecycle management, including upgrades, patching, and decommissioning to maintain system reliability and security
Collaborate with global IT teams to standardize processes, align on best practices, and support cross-functional IT initiatives
Provide technical leadership and mentorship to junior technicians, ensuring adherence to IT standards and fostering skill development
Research and evaluate emerging technologies, including automation, cloud-native services, and AI-driven IT operations to drive innovation and efficiency
Communicate end-user infrastructure strategies and solutions to technical and non-technical stakeholders to ensure clarity in decision-making processes
Serve as an IT project manager for small to medium-sized projects, overseeing assigned resources, conducting status meetings, and effectively communicating project progress to stakeholders
Perform other duties as assigned by management
Qualification
Required
BS/BA in Information Technology OR AA/AS degree with 2 years of professional experience OR 4 years of equivalent IT experience
5+ years of experience managing enterprise end user IT systems, including end user software systems, client virtualization, hardware, and security concepts. Experience in manufacturing environments is preferred
Windows 10/11, Active Directory
Office 365 product suite, including OneDrive and Microsoft Teams Rooms (video conferencing)
Acronis DR
LAN/WAN networking (DNS, DHCP, TCP/IP, etc)
Routers, switches, access points, and firewalls (including rules)
Laptops, printers, Zebra scanners (Android), radios, IoT devices
Collaboration toolsets (JIRA, Confluence, SharePoint, Microsoft Teams)
5+ years of experience demonstrating strong communication skills in IT environments. Strong customer service mindset is required
2+ years of junior leadership experience, mentoring teams or managing IT projects
Demonstrate 2+ years of experience in supplier/vendor management
Apply 1+ years of agile methodology principles in IT infrastructure projects
Utilize 5+ years of experience in IT applications, tools, and technology to enhance operational efficiency
6 Sigma / LEAN methodology
5S/6S methodology
ITIL certification
CompTIA A+, CompTIA Network+
AWS CCP / Azure Fundamentals or similar
PMI CAPM, PMP
Company
SWJ TECHNOLOGY
SWJ TECHNOLOGY offers quality and equipment management, project management, and consulting services.
51-200 employees
H1B Sponsorship
SWJ TECHNOLOGY has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (2)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase