Swoon · 1 day ago
Information Technology Support Engineer
Rosemead, CA
Contract
Onsite
New Grad, Entry Level
$30/hr - $35/hrSwoon is actively seeking an IT Support Engineer to join their team. The role involves providing real-time Tier 1 operational support, troubleshooting network issues, and collaborating with various teams to enhance network performance.
ConsultingLegalHuman ResourcesInformation TechnologyStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Kathryn Jackson
Responsibilities
Provide real-time Tier 1 operational support by monitoring wireless network systems, handling incoming calls and emails from field technicians and internal clients, and responding to first-level incidents and service requests
Configure, validate, and update network assets using CLI, EMS tools, and SAP, ensuring accurate tracking, reconciliation, and documentation of deployed and removed devices
Troubleshoot connectivity and performance issues for radios and field devices during installations, removals, replacements, and upgrades, escalating complex issues to Tier 2 when needed
Document all activities, incident details, and resolution steps in BMC Helix, maintaining clear records to support compliance, reporting, and operational continuity
Collaborate with operations, engineering, and field teams to support network upgrades, device configuration management, and continuous improvement of wireless network performance
Qualification
Required
Associate's Degree in Engineering, Computer Science, Business, or a related field (or equivalent combination of education, training, and relevant technical experience)
Prior experience in a help desk, NOC, or technical support environment, with demonstrated ability to support internal or external clients in a fast-paced, operational setting
Strong communication and customer service skills, with the ability to clearly document, explain, and resolve technical issues with field technicians and business partners
Hands-on experience troubleshooting wired and/or wireless network technologies, along with familiarity using ticketing systems such as BMC Helix (or similar platforms)
High attention to detail and adaptability, including experience with accurate data entry (preferably in SAP), strong documentation practices, and willingness to learn proprietary tools and utility communication systems
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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