Presidio · 18 hours ago
Delivery Center Engineer
United States
Full-time
Remote
Mid Level
3+ years expPresidio is a leader in technology solutions, transforming industries through innovative digital solutions and AI. The Delivery Center Engineer will provide Tier 2 support for network products, troubleshoot issues, and ensure seamless communication with clients to resolve IT challenges.
Cloud ComputingInformation TechnologyCloud InfrastructureInformation Services
No H1B
U.S. Citizen Only
Responsibilities
Serve as an escalation point on support calls for products supported in our network product catalog
Provide ongoing Tier 2 support of production environments that include Cisco, Palo Alto, F5, Fortinet, Meraki, Aruba Products among others
Carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network
Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate
Troubleshoot and resolve equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues
Participate in an on-call rotation and may be called upon to work off-hours to support customer escalations
Develop additional skills in other products as business needs dictate
Qualification
Required
Bachelor's degree or the equivalent work experience and/or military experience
3-5 years' experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments
3+ years' experience providing implementation and technical support of Cisco Products
Must be US Citizen with ability to pass various background checks for our clients
Strong interpersonal skills and expert level relationship management abilities, ability to work well with many levels of client engineering and management
Ability to function in a team environment and recognize and take on tasks with self-direction
Ability to communicate well within the team articulating both client facing and internal operational problems before they become issues being proactive where possible
A history of successfully managing and operating multi-vendor network environments
Ability to manage multiple projects and work calmly under pressure
Technical experience in the installation and operation of IP Routers, Switches and Firewalls. This includes hands-on operation of management tools and network analyzers
Understanding of the protocols surrounding IP networks. These skills should generally include: TCP/IP fundamentals, IP subnetting and supernetting and hierarchical routing principles, Routing protocol operation (OSPF and BGP), Routing policies at BGP peering points, etc
Passion to continue learning and expanding your knowledge
We seek CCNP certification (or working towards CCNP certification presently)
Preferred
Palo Alto PCNSE
F5 Certified Administrator
Cisco Certifications (CCIE)
Aruba ACCP and/or ACMP
Advanced Unix/Linux system engineering skills
Knowledge of one of Python/Perl/Bash/PHP
Experience with Ansible/Puppet/REST
Bachelor's degree or equivalent experience work experience and/or military experience
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Punish Malhotra
Senior Vice President, P&L MS
Recent News
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