DSM-H Consulting · 2 days ago
Product Support Engineer - 097
Peoria, IL
Contract
Onsite
Mid Level
3+ years expDSM-H Consulting is seeking a Product Support Engineer to provide Level 3 support for their Client Service Tool Product Line. The role involves troubleshooting and maintaining various products, supporting internal teams, and managing documentation and access for the product line.
Enterprise SoftwareConsultingSoftwareManagement ConsultingProject Management
Responsibilities
Provide Level 3 product support for the Client Service Tool Product Line to make Client dealers more efficient and keep Client customers running
OIP Support calls/tickets
Remote Troubleshoot Support
Internal Client ET licensing/Renewals
Section PC/ECM support
Linux/Windows PC maintenance
CWS Groups Access
DevOps Access
Section Wiki Management & Access
Section Website Admin
ECM/CA/UFO Inventory
ECM Rack Maintenance
ECM FPS Registration
Washing/Troubleshooting ECMs
Cable Maintenance
Dev tokens for Network Managers
Pyflash Network Managers
VMWare Support & Image management
L1/L2 Knowledge Documentation
Client Part Orders
DevOps Transition Project
Relay boards/software
Occasionally consult with senior team members to identify the approach to handling challenging issues or requests
Often request clarification regarding missing or improper information from the application engineers
Provide technical support to team members such as developers and QA testers for their PCs and tools
Involved in team and office improvement projects lead by one of the section project leads
Receive and process line down/factory down phone calls to facilitate issue resolution
Qualification
Required
3-5 years' experience
Bachelor's degree desired, not required
Open to all degrees
Master's overqualified
No internships accepted as job experience
Working knowledge of Information Technology Service Management (ITSM) processes
Technical Troubleshooting: Working knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation
Effective communications: The Product Service Engineer will be required to communicate with internal team members, external parties like Client dealers and service tool users
Linux/Windows PC maintenance
Cable Maintenance
VMWare Support & Image management
Effective Communications: Working understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Teamwork: Working knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels
Preferred
ECM/CA/UFO Inventory
ECM Rack Maintenance
ECM FPS Registration
Washing/Troubleshooting ECMs
Dev tokens for Network Managers
Pyflash Network Managers
Relay boards/software
Analytical Thinking: knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems
Company
DSM-H Consulting
DSM-H is a multinational Management Consulting and Software Development firm founded on the principles of Operational Excellence.
11-50 employees
H1B Sponsorship
DSM-H Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Early StageRecent News
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