Pyramid Consulting, Inc · 1 day ago
Desktop Support Engineer
Tampa, FL
Contract
Onsite
Entry Level
$16/hr - $18/hr
1+ years expPyramid Consulting, Inc. is a leading IT industry company, and they are seeking a Desktop Support Engineer for a 12+ month contract role. The primary responsibility is to manage IT and computer systems to resolve user issues within agreed service levels and ensure effective IT asset management.
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Responsibilities
First round: Face-to-face interview
Second round: Virtual interview
Desktop Support engineer position requiring 1 to 3 years of experience
The role focuses on managing IT and computer systems to resolve user issues within agreed service levels and IT assets management
The primary responsibility is to manage information technology and computer systems and ensure that users’ IT issues are resolved according to the agreed Service Level Agreement (SLA)
Providing Level 2 and Level 3 support for hardware platforms such as laptops, tablets, and handheld devices
Installation, configuration, and troubleshooting of desk-side tools including Microsoft Office 365 (O365), MS Teams, OneDrive, Outlook, and conferencing tools like Webex and GoToMeeting
Expertise in Outlook installation, configuration, and troubleshooting
Strong understanding of technical management, information analysis, and computer hardware/software systems is essential
Expertise in data center management and data governance is required
Basic knowledge with computer networks, including Cisco & other network rack and stack and enable console, is necessary
Managing IT assets and ensuring compliance at the location level is part of the role
Maintaining location compliance related to antivirus, patching, and disk encryption, as well as account-specific compliance adherence
Providing specialized support for VIPs, including setting up and troubleshooting teleconferencing and Cisco video calls using Cisco Room Kit EQ and Deskpro
Performing daily and weekly preventive maintenance to ensure the health of IT assets owned by VIPs
Coordinating with domain teams, vendors, and OEMs to resolve issues effectively
Strong communication skills are necessary for the role
Qualification
Required
1 to 3 years of experience in Desktop Support
Networking experience
Providing Level 2 and Level 3 support for hardware platforms such as laptops, tablets, and handheld devices
Proficiency in Windows 11, Mac OS, iOS, and Android operating systems
Installation, configuration, and troubleshooting of desk-side tools including Microsoft Office 365 (O365), MS Teams, OneDrive, Outlook, and conferencing tools like Webex and GoToMeeting
Expertise in Outlook installation, configuration, and troubleshooting
Strong understanding of technical management, information analysis, and computer hardware/software systems
Expertise in data center management and data governance
Basic knowledge with computer networks, including Cisco & other network rack and stack and enable console
Managing IT assets and ensuring compliance at the location level
Maintaining location compliance related to antivirus, patching, and disk encryption, as well as account-specific compliance adherence
Providing specialized support for VIPs, including setting up and troubleshooting teleconferencing and Cisco video calls using Cisco Room Kit EQ and Deskpro
Performing daily and weekly preventive maintenance to ensure the health of IT assets owned by VIPs
Coordinating with domain teams, vendors, and OEMs to resolve issues effectively
Strong communication skills
ITIL Foundation certification
Good knowledge of Microsoft Excel and Office 365 applications
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase