Serval · 13 hours ago
Forward Deployed Engineer
New York, NY
Full-time
Onsite
Entry, Mid Level
$200K/yr - $400K/yr
2+ years expServal is an AI platform for IT teams, aiming to automate tedious workflows and enhance productivity. As a Forward Deployed Engineer, you will lead customer pilots, build the product, and ensure smooth onboarding and migration processes for clients while collaborating closely with engineering teams.
Artificial Intelligence (AI)Information TechnologyAgentic AINatural Language Processing
Responsibilities
Lead Customer Pilots: Collaborate with prospects to design and execute highly technical proof-of-concept implementations, showcasing Serval’s capabilities and value
Build Product: You will be expected to write production-ready code to build on our product’s capabilities and meet customer needs
Push the Frontier of Agentic IT Automation: Ensure Serval’s AI agents get smarter every week and deliver reliable, high-quality outcomes for customers
Implement & Onboard: Guide new customers through the onboarding process, including system setup, configuration, and best practices
Code Workflows: Use our workflow builder and write custom code to build workflow automations for complex business logic
Migrate from Legacy Systems: Develop and execute migration plans that minimize disruption, ensuring seamless adoption of Serval’s platform
Provide Technical Post-Sales Support: Serve as the go-to technical resource for customers, troubleshooting issues and advocating for their needs internally
Collaborate Cross-Functionally: Work with product and broader engineering team to relay customer feedback, shape feature requests, and deliver high-impact solutions
Educate & Empower: Conduct training sessions and create documentation that helps customers become self-sufficient with Serval’s technology
Qualification
Required
2+ years of experience in an engineering role, ideally with close customer interaction (e.g., Product Engineer, Forward Deployed Engineer)
Technical Aptitude: Comfortable working with APIs, scripting, and shipping production code to configure solutions and troubleshoot issues
Customer-Focused Mindset: Track record of successfully guiding customers from pilot to launch, with a genuine passion for customer satisfaction
Self-Motivated & Adaptable: Excited to thrive in a fast-paced, early-stage environment—ready to pivot quickly and handle multiple priorities
Strong Communication Skills: Capable of translating complex technical concepts to both technical and non-technical stakeholders
Problem-Solving Approach: Scrappy and creative in finding quick, effective solutions to technical challenges
Preferred
Previous startup experience as an early technical hire
Familiarity with IT, security, or service management domains, giving you a head start understanding our customers and their workflows
Benefits
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Company
Serval
Serval provides an AI-native IT service management platform that automates routine tasks and streamlines help desk requests.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$122MKey Investors
Sequoia CapitalRedpoint
2025-12-11Series B· $75M
2025-10-21Series A· $47M
Leadership Team
Jake Stauch
Founder and CEO
Recent News
2025-12-16
alleywatch.com
2025-12-16
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2025-12-16
Company data provided by crunchbase