Terumo · 2 days ago
ITS Support Technician
Lakewood, CO
Full-time
Onsite
Mid Level
$56K/yr - $70K/yr
3+ years expTerumo Blood and Cell Technologies is a global leader in medical devices and related products, dedicated to impacting the lives of patients worldwide. The ITS Support Technician will provide IT support to associates by resolving technical issues, assisting with software applications, and ensuring customer satisfaction through effective problem-solving and communication.
Medical DeviceEducationHealthcareManufacturingHealth CareMedicalTraining
Responsibilities
Applies training and knowledge to assist TerumoBCT associates in resolving computer-related questions
Answers associates' questions and resolves problems regarding the supported suite of applications
Installs, configures, and supports Windows operating systems and Microsoft Office applications
Manages incoming requests via the incident and request tracking tool to resolve computer-generated issues
Processes and documents new and existing services according to the portfolio process
Ensures customer satisfaction by providing resolutions to incoming issues
Logs customer contacts and either answers questions directly or escalates requests to the next level for resolution
Assists with resolving various connectivity issues, both remote and local
Coordinates schedules with team members to ensure coverage during business hours
Develops and maintains documentation and procedures for the technology area according to industry, vendor, and organization standards
Works with other technical groups to analyze and resolve technical issues in areas including client computing, servers, WAN/LAN, VoIP telephony, and business applications
Recommends modifications to system processes within the area(s) of functional expertise
Creates knowledge articles for associates and IT colleagues
Ability to use AI (prompt engineering)
Qualification
Required
Bachelor's degree in Computer Science or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered
Minimum 3 years of experience in a relevant field
Experience with PC hardware installations and repair and client-based Microsoft and Adobe applications
Knowledge of computer hardware and software maintenance
Ability to follow proven solutions to problems and communicate resolution steps to end-users and IT Support Technicians
Effective verbal and written communication skills. Must be fluent in English
Ability to routinely diagnose IT problems and recommend solutions. Experience with computer, server, and networking hardware and software
Knowledge of enterprise-wide solutions including WAN/LAN, VoIP telephony, client computing, servers, and business applications
Approachable and a team player
Proficiency in technical troubleshooting and problem-solving
Basic knowledge of computer hardware and software maintenance
Ability to follow proven solutions to problems and communicate resolution steps to end-users
Effective communication skills, both verbally and in writing
Flexibility to adapt to and learn new technologies
Commitment to delivering high customer satisfaction
Preferred
ITIL Foundations certification preferred
Benefits
Multiple group medical, dental and vision plans
A robust wellness program
Life insurance and disability coverages
A variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance
401(k) plan with a matching contribution
Vacation and sick time programs for associates
Company
Terumo
Terumo develops technology and medical devices for hollow fiber technology, blood management systems, and endovascular therapy.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$22.95M2016-06-22Grant· $17.4M
2010-12-16Series Unknown· $2.14M
2010-02-26Series Unknown· $3.41M
Recent News
Medical Device Network
2026-01-07
Company data provided by crunchbase