Apply on Employer Site

Armis · 23 hours ago

Technical Support Engineer - Federal

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Armis is seeking a skilled and independent Technical Support Engineer to join their Federal Support team. The role focuses on resolving moderate-to-complex technical issues for federal customers, ensuring effective use of Armis products and maintaining high standards of service. This position requires collaboration with various teams to meet service level agreements while enhancing team efficiency.

Cyber SecurityLegalInternet of ThingsProperty & Casualty InsuranceInformation TechnologyComplianceNetwork SecurityRisk Management

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Independently resolve moderate-complexity cases using deep product expertise, logs, and diagnostic tools. Analyze how different product modules interact to isolate issues

Manage expectations with professionalism and communicate clearly under pressure. Translate technical jargon into clear business impact statements for federal stakeholders

Partner cross-functionally with engineering and product teams to resolve issues, ensuring they are tracked in alignment with SLA

Drive results beyond your own caseload by authoring clear Knowledge Base (KB) entries and identifying process improvements to enhance team efficiency

Handle standard and moderately complex cases specific to government clients, ensuring compliance with federal service level requirements

Qualification

Technical support experienceSQL proficiencyNetworking knowledgeDocker/Kubernetes proficiencyComputer Science degreeProblem solvingKnowledge sharingCommunication skillsCollaboration skills

Required

2–4 years of experience in technical support, systems engineering, or IT

Bachelor's degree in Computer Science, IT, or equivalent work experience

Strong product knowledge in at least one domain with the ability to troubleshoot environment-specific issues like agent deployment and proxy settings

Proficiency in composing SQL queries and working with Docker/Kubernetes-based environments

Demonstrated technical networking knowledge in TCP/IP and basic Linux support

Proven ability to use logs, tools, and analysis to resolve complex cases independently

Must be a US Citizen residing on US soil to meet federal handling requirements

Company

Armis

Armis is a cyber exposure management and security company that protects the entire attack surface and detects threats in real time.

Founded in 2015

San Francisco, California, USA

501-1000 employees

https://www.armis.com

Funding

Current Stage

Late Stage

Total Funding

$1.27B

Key Investors

Goldman Sachs Growth EquityGeorgianAlkeon Capital,General Catalyst

2025-12-23Acquired

2025-11-05Series Unknown· $435M

2025-07-23Secondary Market· $100M

Leadership Team

Yevgeny Dibrov

Co-Founder & CEO

Nadir Izrael

Co-founder & CTO