Global Technical Talent, an Inc. 5000 Company · 5 hours ago
L3 Support Technician - Deskside
Buffalo, WV
Contract
Onsite
Senior LevelGlobal Technical Talent is a minority-owned staffing firm that provides advanced infrastructure and enterprise-level support across manufacturing and logistics environments. The L3 Support Technician - Deskside role involves ensuring high availability and performance of IT infrastructure operations, supporting automation technologies, and serving as a senior escalation point for production and L2 support teams.
Enterprise SoftwareHuman ResourcesInformation TechnologyCRMStaffing Agency
Responsibilities
Perform pre-shift checks across servers, storage, network, ICS, and plant systems
Provide Smart Hands support for server/network installs, refreshes, and break/fix
Support preventative maintenance for power and HVAC systems
Conduct plant floor and data center infrastructure checks
Monitor ANDON systems and network monitoring tools (PRTG, DNAC, SCOM, Nagios, SYSMON)
Monitor communication channels for incidents impacting production
Coordinate installation and troubleshooting of network drops and power connections
Perform telecom room inspections and hardware readiness checks
Execute switch installations, port activations, and hot swap operations
Conduct wireless network audits and remediation activities
Provide L3 escalation support for L2 Production Support and 1TS incidents
Manage user administration and file/folder access
Conduct IT equipment inventory audits
Support Priority Service Restoration Bridges and countermeasure implementation
Escort vendors within secure data center and production areas
Coordinate repairs, maintenance, and incident response with third parties
Provide onsite support for INCs and CTASKs requiring hands-on troubleshooting
Develop and standardize L3 documentation and processes
Submit 1TS RFCs for site activities
Ensure review and approval from senior analysts
Support infrastructure deployments, server rack configurations, and upgrades
Provide support during plant shutdowns and non-production windows
Serve as first point of contact for P1-P3 incidents
Follow established escalation and incident response procedures
Qualification
Required
Strong understanding of Windows and Linux operating systems
Proficiency in OSI model and TCP/IP protocols
Network administration experience
Experience supporting enterprise infrastructure and end-user devices
Ability to troubleshoot at networking and infrastructure layers
Strong documentation and communication skills
Preferred
Experience supporting robotics technologies (AMR/AGV/VGV)
Experience integrating COTS products into enterprise IT environments
Knowledge of fleet management systems
Experience in manufacturing or industrial IT environments
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
Company
Global Technical Talent, an Inc. 5000 Company
Global Technical Talent (GTT) is a leading provider of Total Talent Solutions and a proud subsidiary of Chenega Corporation(www.chenega.com), a Native American corporation with over $1.5 billion in revenue and 7,200 U.S.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mario Moussa
Director of Strategic Partnerships
Company data provided by crunchbase