24 Hour Home Care · 21 hours ago
Community Supports Coordinator
El Segundo, CA
Full-time
Hybrid
Entry Level
$23/hr - $24.84/hr
1+ years exp24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Community Supports Coordinator supports the operational execution of the Agency with Choice service line, managing caregiver onboarding and member admissions to ensure a seamless and high-quality experience from referral through service initiation.
HealthcareHealth CareHome Health Care
Responsibilities
Lead the onboarding process for AWC caregivers and health plan members from referral through admission
Serve as the primary point of contact for caregivers and members during onboarding, providing timely communication and updates
Ensure all required documentation, compliance forms, and onboarding requirements are completed accurately and filed appropriately
Maintain accurate caregiver and member records in Salesforce and other tracking systems
Conduct caregiver orientations and provide education on timekeeping practices, policies, and system usage
Coordinate with Community Engagement, Case Managers, health plans, and internal teams to ensure smooth transitions and closed-loop communication
Respond to inbound inquiries from caregivers and members, resolving issues and escalating concerns as needed
Qualification
Required
Minimum 1 year of experience in customer service, onboarding, or service-oriented roles
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong ability to maintain confidentiality and handle sensitive information
Strong communication and relationship-building skills
Attention to detail and documentation accuracy
Organization and time management in high-volume workflows
Problem-solving and sound judgment
Proficiency in Microsoft Office and ability to navigate CRM systems
Analytical mindset with ability to track and report key metrics
Collaborative team approach with a customer-focused orientation
Preferred
Experience working in healthcare, home care, or regulated environments
Bilingual Spanish
Salesforce preferred
Company
24 Hour Home Care
One of the largest, most trusted in-home care companies in the nation.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-14Acquired
Leadership Team
Ryan Iwamoto
President and Co-Founder
Jacqueline E. Davis ✯ COO, CPA
Chief Financial Officer, CFO | Chief Operations Officer, COO | Vice President, VP | Controller
Company data provided by crunchbase