Brooksource · 1 day ago
Senior IT Application Specialist
KC Metro Area
Contract
Onsite
Senior Level, Lead/Staff
8+ years expBrooksource is seeking a Senior IT Application Specialist to operate, maintain, and deploy software technology and tools throughout the organization. This role involves leading operations initiatives, supporting AEC applications, and ensuring customer satisfaction while optimizing business processes.
Human ResourcesInformation TechnologyEmployment
Responsibilities
Plan operations and maintenance for Architecture, Engineering and Construction (AEC) applications, infrastructure and data for internal clients, including but not limited to Burns & McDonnell’s current primary four applications: Autodesk, Bentley Systems, Hexagon and ESRI
Deploy and support AEC applications and additional applications as required by business demand
Lead administration and develop automation routines related to product operations (provisions, permissions, metadata) to support business requirements
Applies knowledge and experience to complex initiatives and finds/develops operational efficiencies to improve project execution
Responsible for coordination between IT disciplines and Global Practices to operate and maintain software and technology that will optimize business processes and deliverables, provide seamless integration, and improve data management
Build effective relationships with existing clients and develop new operational opportunities. Responsible for ensuring customer satisfaction goals and expectations are met
Troubleshoot critical issues and major problems that have been reported by internal clients or escalated by other IT applications staff
Escalate unresolved problems to vendor product support as required in a timely manner
Develop application test plans and record outcomes in the initiative execution plan
Analyze reoccurring issues to determine root cause, corrective action and recommend preventative action
Analyze customer issues to identify trends and make recommendations that reduce the number of reoccurring issues
Remain informed on improvements in products relevant to the AEC industry
Create system architecture diagrams for critical systems
Provide training, guidance, and mentorship to junior IT applications staff
Responsible for QA/QC processes for incident tickets
Qualification
Required
Bachelor Degree in Computer Science, MIS, CAD, Engineering or related field and 8 years professional experience in troubleshooting and resolving design application programs
Applicable experience may be substituted for degree requirement
Expert knowledge of Autodesk, Bentley, Hexagon, ESRI or other engineering and design software suites in a production environment
Exceptional customer service, troubleshooting, and analytical skills
Exceptional written and verbal communication skills
Exceptional ability to ascertain customer concerns, consider alternatives and provide customers guidance to solve their questions or issues
Ability to interact with customers in a professional manner that enhances the customers' experience and increases productivity and quality
Proven ability to develop and maintain strong relationships with clients, vendors and other business partners
Strong organizational and prioritization skills to interact with multiple customers with differing needs based on business impact
Ability to independently set and meet multiple deadlines
Expert computer skills including Microsoft Office
Company
Brooksource
Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.
1001-5000 employees
H1B Sponsorship
Brooksource has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Ashley Cigolotti
Director, Global Partnerships
Matt Ayala
National Account Executive (Global Partnerships)
Recent News
Technically Media
2025-05-27
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