LaunchPad Home Group · 2 days ago
Client Care (Sales) Virtual Assistant
United States
Full-time
Remote
New Grad, Entry LevelLaunchPad Home Group is the leading national home inspection company, focusing on delivering exceptional inspection services. The Client Care Sales Virtual Assistant plays a key role in managing sales calls, providing quotes, booking inspections, and upselling services, while ensuring a positive first impression for prospective clients.
Real Estate
Responsibilities
Handle incoming sales-related calls with the goal of booking inspections and providing prompt, professional assistance
Provide quotes, schedule inspections, and respond to inquiries from non-call channels (e.g., emails, texts)
Conduct outbound sales follow-ups on unscheduled orders to increase bookings and conversions
Educate clients and real estate agents on services and inspection options that best meet their needs
Actively upsell ancillary services to enhance scheduled inspections
Assist with non-sales inquiries via phone and non-call channels as needed
Check voicemails/emails for urgent issues and inspection schedules as directed by management
Complete additional tasks or special projects as assigned by RIA management
Qualification
Required
High school diploma, GED, or equivalent (additional education preferred but not required)
Proficient phone skills, with the ability to engage clients professionally and build rapport
Strong written and verbal communication skills, including active listening and a friendly, helpful communication style
Ability to adapt to changing business needs, processes, and technologies
Strong problem-solving skills, with the ability to think critically and resolve client concerns efficiently
Team-oriented with the ability to collaborate with colleagues to meet company goals
Familiarity with general administrative procedures and systems
Attention to detail, including proofreading and verifying information accuracy
Strong time management and organizational skills, with the ability to prioritize tasks effectively
Ability to follow instructions, adhere to policies, and maintain a quiet, undistracted work environment
Reliable high-speed internet connection
Previous call center, sales, or customer service experience is a plus
Reliable, fast internet connection
Distraction-free work environment
Ability to work in US time zones
Preferred
Experience working remotely and within a distributed team
Proficiency with computers, mobile devices, and customer service software
Company
LaunchPad Home Group
LaunchPad Home Group is the provider of home inspections and residential services.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Swayze
Chief Executive Officer
C
Christopher Scott
Vice President of Product Development
Recent News
2025-10-21
Globe Newswire
2024-03-01
Company data provided by crunchbase