Compass Group USA · 1 day ago
ACCOUNTS PAYABLE HELP DESK SUPERVISOR (HYBRID)
Charlotte, NC
Full-time
Hybrid
Mid, Senior Level
4+ years expCompass Group USA is a leading foodservice and support services company, known for its commitment to great people and great service. The Accounts Payable Help Desk Supervisor will supervise the AP Help Desk team, ensuring timely resolution of inquiries and effective communication within the team and with internal customers.
HospitalityFood and BeverageProfessional ServicesAdvice
Responsibilities
Supervise the AP Help Desk team and ensure members are meeting the AP SLA overall
Monitor that all Help Desk phone calls and Remedy work orders are researched and resolved timely
Monitor the process and progress of the overall Help Desk team with respect to volume
Resolve or assist in the resolution of complex questions or problems relating to phone call and work order cases, as needed
Work the phones and Remedy work orders as needed
Obtain full knowledge of all Help Desk functions to lend support when/where needed
Establish and develop open communication and interaction with the team, internal customers, the AP and eVIA management team, and Field Accounting Services, overall
Lead by example with the implementation of new policies & procedures for/with the Help Desk team
Act as a liaison between the Accounts Payable Help Desk Teams' internal and external customers and other internal departments
Assist Accounts Payable and eVIA management team, and associates with developing reasonable strategies to respond to inquiries effectively and efficiently
Responsible for running standard weekly and monthly reporting from Remedy and Cisco
Play a key role in the implementation of new policies and procedures
Responsible for new associate training
Help the Accounts Payable and eVIA management team with various projects, as needed
Responsible for ensuring that the scheduling of PTO, breaks, OOO time, etc., provides adequate coverage for all AP Help Desk operating hours
Responsible for ensuring that the Help Desk phones are turned on/off timely each day, as well as for setting up messages for out of office periods or inclement weather
Responsible for the daily posting of Help Desk AP documents
Qualification
Required
Four-year degree in Accounting
Three years of Accounts Payable experience combined with one-year supervisory experience, preferred
Customer service focus: Value customers. Meet or exceed their requirements and be consistent with business priorities
Effective organizational and planning skills
Detail-oriented and analytical problem-solving skills with the ability to validate the accuracy of deliverables
Proven ability to work efficiently and effectively under pressure in a fast-paced environment
Proven ability to influence and manage resources
Proven ability to address competing priorities with a positive, can-do attitude
Proficiency in Microsoft Office, Support Desk and Database systems
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
10001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
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