NeerInfo Solutions · 13 hours ago
SAP CPG Delivery - Principal Director
NeerInfo Solutions is seeking a Principal Director for SAP CPG Delivery, responsible for end-to-end delivery, client satisfaction, and financial performance for a large global CPG SAP engagement. The role involves leading a globally distributed delivery organization and acting as a trusted advisor to senior client stakeholders.
Responsibilities
Executive sponsor for delivery; primary escalation owner
Build and sustain CXO-level client relationships
Lead QBRs, steering committees, and executive governance
Own global SAP delivery across Run, Change, and Transform
Ensure SLA/KPI adherence, delivery predictability, and quality
Lead Major Incident Management and service recovery
Full P&L ownership for the account
Drive margin improvement, cost optimization, and revenue protection
Eliminate revenue leakages; ensure billing and forecast accuracy
Identify white-space opportunities and expansion areas
Shape renewals, extensions, and new SAP transformation programs
Position value-led outcomes beyond cost and operations
Lead large, multi-geo SAP delivery teams (USA, India, Nearshore)
Build strong leadership bench and succession plans
Drive skill readiness, cross-skilling, and SAP certification compliance
Client Satisfaction (CSAT / NPS)
SLA & KPI performance
Account margin and profitability
Revenue growth and wallet share
Escalation frequency and resolution effectiveness
Utilization, pyramid health, and attrition
Qualification
Required
20+ years in SAP delivery leadership roles
Proven experience leading large global CPG SAP accounts
Strong background across AMS, SAP S/4HANA, and AD programs
Prior P&L ownership for complex engagements
Strong onsite client presence and global delivery leadership