Mavi Softech · 1 day ago
Desktop Support Consultant
Louisville, KY
Contract
Onsite
Mid LevelMavi Softech is a company focused on improving consumer experiences, and they are seeking a Desktop Support Consultant. The role involves maintaining and troubleshooting desktop hardware and software while providing customer service and end-user training.
Computer Software
Hiring Manager
Mayank Aggarwal
Responsibilities
The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training
The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment
The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
Responds to escalated telephone, email, and online requests for technical support
Documents, tracks, and monitors the problem using applicable systems and tools
Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects
Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
End-user devices (e.g., desktops/laptop/notebook/tablets)
System software associated to End-User and Distributed Computing Services
Deskside support to End-Users as necessitated by the circumstances of the requester (e.g., Incidents, Service Requests, request of information) and Service Levels
Dispatch and monitor break/fix repairs, including Services performed by other 3rd party vendors
Work is managed and often guided by precedent and/or documented procedures/regulations/professional IMAC Services for hardware and software
Tracking of the inventory of in-scope software and hardware as required by Humana following asset management process
Qualification
Required
Exp in Desktop support /End user support Engg
Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio
Experience in Analytical Skills and process documentation
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Experienced documenting, tracking, and monitoring problems using applicable systems and tools
Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams
Company
Mavi Softech
Mavi Softech is a trusted SAP Partner, empowering businesses across Europe and India with innovative IT and SAP solutions.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase