HSBC · 21 hours ago
Prime Asset Services (PAS) - Client Service Representative
Jersey City, NJ
Full-time
Hybrid
Mid LevelHSBC is committed to employing authorized individuals in the U.S. and is seeking a Client Service Representative for their Prime Asset Services team. This role involves being the first point of contact for Prime client queries, ensuring timely communication of corporate actions, and providing support for client documentation and internal operations.
Financial Services
No H1B
Responsibilities
Dedicated point of Contact with Prime Brokerage clients and Front Office
Ensure the team have communicated all corporate actions to stakeholders in a timely fashion
Monitor Ex Date / Pay Date Bookings to ensure entitlement posted
Ensure events are elected and act as escalate to retrieve from client if late/non responsive
Ensure all emails actioned or responded to within 2 hours
Escalate delayed processes
Provide out of hour’s coverage of all Prime related regions i.e. reviewing London /Hong Kong Mail Box
Assist client on completing documentation related to events
Act as an interface between clients and internal operations teams
Monitor client re-hype positions and escalating for the position to be returned prior to key dates
Provide value add service to clients by stepping in where required to assist on proxy vote issues
The team are also responsible for the Prime CASS short fall sign off, elements of client reporting and review of systemic errors
The successful candidate will be responsible for building and developing the product offering to meet client expectations and adhere to industry best practice
The supervisor will also be expected to actively participate in both Prime and broader Asset Services projects as and when they occur and ensure delivery is made with good quality
Qualification
Required
The candidate would need extensive working knowledge of managing complex and large inventory positions for corporate action and income events in EMEA markets
It is crucial the candidate has practical and working knowledge
Accuracy is of the utmost importance
Preferred
An understanding of the non EMEA markets Corporate Action and Income processes is beneficial
Benefits
Robust Wellness Hub
Industry-leading volunteerism policy
Generous matching gift program
Comprehensive program of immersive Sustainability and Climate Change Initiatives
Employee Resource Groups
Company
HSBC
HSBC is a banking and financial services organization that offers a range of services such as investment banking and asset management.
Founded in 1865
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$12.33B2025-12-01Post Ipo Debt· $1.45B
2025-09-10Post Ipo Debt· $1.5B
2025-03-03Post Ipo Debt· $6.5B
Leadership Team
Elie El Asmar
Chief Executive Officer
Georges Elhedery
CEO
Recent News
2026-02-12
Benzinga.com
2026-02-12
2026-02-12
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