Acme Construction Supply · 13 hours ago
Customer Support Specialist
Cheyenne, WY
Full-time
Onsite
Entry Level
$22/hr - $24/hr
2+ years expAcme Construction Supply is a company focused on delivering exceptional service to its customers. The Customer Support Specialist plays a key role in managing customer inquiries, order entry, problem resolution, and account management, all while building trust-based relationships.
ConstructionE-CommerceLogisticsSupply Chain Management
Responsibilities
Accurately enter and manage sales orders from initiation to completion, maintaining high attention to detail
Maintain all Inside Sales queues daily, including Trouble, Remote Order Entry, Will Call, Invoice Preview, and Open Order Status Review
Proactively communicate with customers regarding delays, issues, and backorders; maintains regular updates on will call orders (bi-weekly)
Complete all documentation accurately and in a timely manner
Use tools such as Eclipse, Revalgo, vendor catalogs, and industry websites and contacts to support order processing and product sourcing
Coordinate pricing on bids over $2,000.00 with Outside Sales or Branch Management
Deliver service in alignment with Acme’s Customer Partnership Program; maintain an average call score of 80 or higher
Consistently goes above and beyond to anticipate customer needs, resolve issues, and deliver personalized service that exceeds expectations
Collect and verify complete customer information, including contact and delivery details
Assist customers with product selection by identifying needs through active listening and thoughtful questioning
Responds promptly to customer inquiries and directs them to relevant Acme services when needed
Is able to communicate and understand basic Core Services provided at Acme (AIMS, Rental, Fabrication, Technical Sales, and Kitting)
Is able to meet or exceed SOPs related to POD response time (if applicable)
Greet and assist all customers with professionalism and a positive attitude
Maintain a neat and professional appearance that reflects Acme’s standards of service and credibility
Ensure that the work area is consistently clean, organized, and free of clutter to support efficiency, safety, and a welcoming environment
Manage multiple customer interactions simultaneously while upholding service quality
Build strong working relationships with customers, coworkers, and vendors
Address customer concerns promptly and communicate issues to the Branch Manager as needed
Support warehouse operations as needed, following the Material Handling Job Description (if applicable)
Follow all directives issued by the Branch Manager and Regional Manager
Qualification
Required
Minimum 2 years of customer service or inside sales experience, or other work related experience (Acme experience preferred)
Completion of Acme University 100 series trainings
Experience with ERP systems (Eclipse preferred)
Demonstrates proficiency in Microsoft Office such as Outlook and Excel
Demonstrates proficiency in basic computer functions, including accurate typing, use of spell check and grammar tools, and navigating standard software applications
Familiarity with construction supply products is a plus
Active Listening: Ability to fully engage with customers and respond effectively
Customer Focus: Go above and beyond to provide proactive, tailored support
Time Management: Efficiently prioritize tasks and manage workload
Conflict Resolution: Handle concerns with diplomacy and clarity
Regularly required to sit, walk, talk, hear, and use hands for typing, grasping, and handling office equipment
Occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl
May be required to remain in a stationary position for extended periods of time while on the telephone, or while operating or using office equipment and computers, or while writing
May be required to move or traverse considerable distances in the facility during the course of a work day
Work takes place in both office and warehouse environments
Company
Acme Construction Supply
Acme Construction Supply is an e-commerce platform and supplier of construction products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anton Oehlert
CFO
Janelle Francisco
Human Resources Business Partner
Company data provided by crunchbase