Descartes Systems Group · 13 hours ago
TMS Implementation Specialist
United States
Full-time
Remote
Mid Level
$60K/yr - $70K/yrDescartes Systems Group is a leading logistics and supply chain technology company that provides innovative solutions to enhance supply chain efficiency. The TMS Implementation Specialist will guide customers through the onboarding process, ensuring a smooth transition to the Descartes logistics platforms by configuring system setups and providing technical support during implementation.
SaaSInformation TechnologyLogisticsB2BSecurity
Responsibilities
Configure platform settings, workflows, and rules to align with customers’ operational needs
Guide customers through data setup, connectivity testing, and validation processes
Ensure customers reach key go-live milestones on time and with minimal friction
Provide detailed guidance on integration options (API, EDI, and TMS connectivity), data mapping, and system compatibility
Identify, diagnose, and resolve onboarding-stage technical issues
Collaborate with product and support teams when escalations are required
Deliver training sessions and feature explanations to ensure confident adoption
Develop implementation documentation, checklists, and best-practice guides that scale across customers
Ensure customers understand operational workflows, performance expectations, and recommended configurations
Partner with Sales, Product, Support, and Technical Account Manager teams to ensure smooth handoff and customer continuity
Communicate customer requirements, recurring onboarding themes, and enhancement ideas to internal teams
Maintain accurate documentation of onboarding activities, timelines, risks, and progress
Contribute to the refinement of onboarding processes and reusable configuration templates
Recommend ways to shorten time-to-value during implementation
Identify patterns and propose scalable solutions that enhance the onboarding experience for SMB customers
Qualification
Required
Experience in logistics software implementation or brokerage processes
Ability to configure platform settings, workflows, and rules to align with customers' operational needs
Experience guiding customers through data setup, connectivity testing, and validation processes
Ability to provide detailed guidance on integration options (API, EDI, and TMS connectivity), data mapping, and system compatibility
Experience identifying, diagnosing, and resolving onboarding-stage technical issues
Ability to deliver training sessions and feature explanations to ensure confident adoption
Experience developing implementation documentation, checklists, and best-practice guides
Ability to communicate customer requirements, recurring onboarding themes, and enhancement ideas to internal teams
Experience maintaining accurate documentation of onboarding activities, timelines, risks, and progress
Ability to contribute to the refinement of onboarding processes and reusable configuration templates
Ability to recommend ways to shorten time-to-value during implementation
Ability to identify patterns and propose scalable solutions that enhance the onboarding experience for SMB customers
Strong problem-solving skills
Self-starter with proactive workload management
Clear communication skills to explain technical concepts
Eagerness to deepen knowledge of logistics workflows, integrations, and SaaS best practices
Coachability and adaptability to new tools and processes
Ownership-driven attitude towards guiding customers to a successful go-live
Innovative mindset to use automation and AI tools to improve implementation efficiency
Benefits
Remote and flexible work hours
Competitive compensation
Great benefits
Company
Descartes Systems Group
Descartes provides cloud-based logistics and supply chain management solutions to improve productivity for businesses.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-05IPO
1996-11-01Series Unknown
Leadership Team
M
Matthew Foroughi
SVP, Information Security
B
Bob Bialozynski
Vice President, Mobile Development
Recent News
GlobeNewswire
2026-01-12
2025-12-09
Company data provided by crunchbase