Palco, Inc. · 17 hours ago
APPLICATION SUPPORT TECHNICIAN
United States
Full-time
Remote
Entry Level
2+ years expPalco is a national provider with over 25 years of experience, focused on helping people manage their caregivers through innovative technology. The Application Support Technician role is crucial for ensuring the smooth operation of applications related to payroll and Medicaid billing, requiring strong problem-solving and communication skills.
EducationFinanceConsultingFinancial ServicesTraining
Responsibilities
Troubleshoot and resolve application issues related to payroll, Medicaid billing, and data exchanges (EDI files)
Investigate, diagnose, and document technical issues, working closely with software engineers, ETL developers, and stakeholders
Collaborate with the payroll and billing teams to identify and resolve system-related discrepancies
Configure and maintain application settings as needed
Participate in the development and execution of testing plans for system changes, ensuring quality and accuracy
Communicate effectively with stakeholders regarding issue status, resolution timelines, and system updates
Assist with the creation of technical documentation for internal use
Qualification
Required
Experience with payroll systems or payroll operations
General IT background with experience in application support, troubleshooting, and system configuration
At least two years of business software support experience
At least two years of relational database / SQL experience
Knowledge of Microsoft Windows operating system and Microsoft Excel
Effective written and verbal communication skills
Excellent time management and organizational skills
Strong problem-solving and analytical skills with the ability to thoroughly investigate issues
Excellent customer service and communication skills, with the ability to convey technical information to non-technical stakeholders
Ability to work collaboratively with cross-functional teams in a fast-paced environment
Preferred
Experience with Medicaid billing portals
Experience with EDI file handling and processing
Experience with Postman
Benefits
Generous Paid time off.
Annual bonus potential.
Retirement Savings: We will support you as you save for your future.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
Employer shared Health Insurance cost
Employer paid Disability Insurance
Employer paid Life and AD&D Insurance
Vision Insurance
Cancer Insurance
Voluntary Life Insurance
Paid Time Off
Remote work environment
Paid holidays
Company
Palco, Inc.
Palco was the first company in the country to offer fiscal/employer agent (F/EA) services for self-directed programs and helped develop industry best practices.
51-200 employees
H1B Sponsorship
Palco, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Alicia Paladino
Chief Executive Officer
Company data provided by crunchbase