Big Brothers Big Sisters of Central Carolinas · 18 hours ago
Program Manager Mecklenburg (Including High School Bigs)
Charlotte, NC
Full-time
Hybrid
Mid, Senior Level
5+ years expBig Brothers Big Sisters of Central Carolinas (BBBSCC) is looking for a Program Manager Mecklenburg to join their team. This role is responsible for overseeing the High School Bigs program, ensuring program fidelity, and driving positive youth outcomes while managing partnerships with school stakeholders.
Non-profit Organization Management
Responsibilities
Assist the Director of Enrollment and Partnerships in tracking individual and team performance through review of individual and team metrics
Oversee High School Bigs program, ensuring successful implementation and continuous improvement
Directly supervise student interns
Facilitate Site-Based team meetings in collaboration with Cabarrus Program Manager to monitor and support staff development and performance
Provide coaching, feedback, and support to direct/indirect reports in handling sensitive volunteer and family situations
Coordinate and implement the High School Bigs program (serving elementary school-aged Littles and high school-aged Bigs) in collaboration with school partners
Participate in meetings with school staff to plan, assess, and refine program operations
Develop and lead volunteer and youth recruitment strategies with all partner liaisons and school staff
Conduct volunteer/youth orientations, interviews, assessments, and match development plans
Make match decisions and facilitate initial match meetings
Monitor match relationships and provide ongoing support and coaching to ensure long-term success
Maintain documentation in Matchforce to meet compliance standards
Regularly review client/volunteer documentation of direct and indirect reports for Quality Assurance compliance with agency and federation requirements for processing and documentation of volunteers and families
Provide feedback verbally and in writing on a regular basis and as needed to improve performance and teamwork
Ensure all child safety and risk management protocols are applied throughout job function
Collect and report required data including YOS, COS, SOR, demographics, and match outcomes
Utilize data to assess performance and support continuous program improvement
Support strategic recruitment and retention goals for volunteers and youth
Collaborate with agency leadership to align team goals with organizational priorities
Represent BBBSCC in the community, fostering professional relationships with external partners
Qualification
Required
Bachelor's degree in social work, human services, education, or related field
Minimum 5 years of direct service experience with youth and volunteers
Strong background in mentoring programs and positive youth development
Excellent written and verbal skills, strong customer service orientation
Effective team management, coaching, and training abilities
Strong project management, time management, and attention to detail
Proficient in Microsoft Office Suite, Google Workspace, and CRM platforms (Matchforce preferred)
Ability to work effectively with diverse individuals and groups
Analytical mindset, with ability to resolve conflict and assess needs quickly
Must maintain discretion and ethical standards in all interactions
Must have reliable transportation, valid driver's license, and meet insurance requirements
Must be available up to 2 Saturdays per month and for evening events as needed
Preferred
Master's in Social Work degree and/or advanced training in youth development
Benefits
Access to group health insurance
Retirement
Long and short-term disability
FLEXIBLE SCHEDULES AND GENEROUS PAID TIME OFF
HYBRID OFFICE MODEL
Company
Big Brothers Big Sisters of Central Carolinas
Since 1972, Big Brothers Big Sisters of Central Carolinas has been the premier one-to-one mentoring organization.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase