Tuff Shed, Inc. · 10 hours ago
Digital Software Support Specialist
Denver Metropolitan Area
Full-time
Hybrid
New Grad, Entry LevelTuff Shed, Inc. is a company based in south Denver that is seeking a Digital Software Support Specialist. This role involves providing technical support for cloud-based software solutions to corporate and field team members, requiring effective communication and troubleshooting skills.
ConstructionProfessional ServicesBuilding MaterialCivil Engineering
Responsibilities
Understand, diagnose and resolve problems for remote and local users approved software packages
Develop a basic understanding of team member processes and the associated software, and work established procedures to resolve common problems
Escalate issues to team leaders when necessary, maintaining ownership and follow up with the reporter
Create tickets for all team member interactions, and update tickets with relevant internal and external information, notes, screenshots and other data
Follow up and communicate statuses to team members on a regular cadence
Explain concepts, processes, and functionality to team members in a clear, personable, positive, and friendly manner
Answer phone calls and work with walk up support requests creating and following up in the ticketing system on all interactions
Collaborate with other team members on tickets, documentation and embrace a team-oriented culture
Research issues using available knowledge base and internet resources
Identify and escalate incidents requiring urgent attention and follow up with documentation and communications on solutions
Create and update documentation as needed to share knowledge and improve the department
Identify areas of personal and departmental growth, cost reductions, or operational efficiencies and communicate to leadership with actionable next steps
Stay up to date on industry best practices, current events, and vendor changes
On-call duties are on a rotational basis, which may require work on holidays and/or weekends
Qualification
Required
Strong organizational and time management skills
Organization and team first mentality with a passion for technology and learning
Broad knowledge of computers, smartphones, telephony, printers, web browsers, A/V equipment, and other hardware and software
Basic network troubleshooting skills with an emphasis on logical or scientific method approaches
Experience supporting ERP and CRM software applications in a Software as a Service model. Salesforce experience is preferred
Ability to establish and maintain positive and effective work relationships with co-workers, end users and technology providers
Ability to multitask and prioritize deadlines to meet required schedules
Ability to express technical terms in basic language, both verbally and written
Ability to troubleshoot hardware issues and perform minor repairs / upgrades when needed
Ability to prepare written correspondence and reports that are grammatically correct and create a professional image for Tuff Shed, Inc
Ability to effectively communicate with executives, management, suppliers, customers, employees and commercial accounts in a wide range of situations
Ability to effectively present information orally in one-on-one and small group situations to customers and employees and if necessary, the general public
High School graduate or equivalent
Benefits
Competitive compensation and bonus programs (based on position)
Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
Dental & Vision Benefits
Flexible Savings Account (FSA)
Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
Paid Time Off and Paid Holidays.
401(k) plan
Early access to Your Pay! - Why wait until pay day?
Company
Tuff Shed, Inc.
Tuff Shed is America's leading provider of installed storage buildings, garages and cabin shells.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2009-11-01Series Unknown
Leadership Team
Chris Hinkel
Chief Financial Officer
Barbara Battaglia
DIRECTOR of TALENT ACQUISITION
Recent News
EIN Presswire
2025-12-02
Company data provided by crunchbase